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Real Reviews From Verified Customers

Service Center Review Summary

5 star 531 reviews 58%
4 star 216 reviews 23%
3 star 31 reviews 3%
2 star 73 reviews 8%
1 star 72 reviews 8%
Review Us
Bernard L.
5 out of 5
8/28/2025
Very satisfied with the experience
Chrisan M.
5 out of 5
8/28/2025
Randy is and has always been exceptional in understanding what needs fixed and keep me posted on the steps. Great with communication. I appreciate him greatly!!
Jean Delor.
5 out of 5
8/28/2025
The service was so fast and good ????????
Rennie B.
5 out of 5
8/28/2025
Lee is amazing and always takes good care of my car. I would 100% recommend!
Michelle C.
1 out of 5
8/28/2025
Difficult to get a hold of someone to even schedule. Had to call on multiple time across two different days during open service hours to get a hold of someone. Did not get “report card” documents for vehicle that usually comes with receipt. Came in with low air in tire, was not addressed. Previous maintenance suggestions (that were postponed) were not offered/asked. Have been a prepaid customer for years.
Kyle O.
1 out of 5
8/27/2025
Still leaks a lot, I’m not an expert but I’ve been around plenty of cars with sunroofs that have never leaked. Not sure why Toyota is ok and has the answer as leak will happen under high pressure even tho under normal pressure it still leaks. Never knew leaking cars were an acceptable standard.
Kirsten B.
5 out of 5
8/27/2025
Easy to work with. Thank you for the wash after service.
William T.
4 out of 5
8/27/2025
I will complete a survey.
Hershel G.
4 out of 5
8/27/2025
Lee was great!? Your prices were insane. Ya
Mark H.
5 out of 5
8/27/2025
Randy was very good, made the experience a beeeze.
George M.
5 out of 5
8/26/2025
I appreciate all the excellent work the faulkner staff provides for my vehicle.
Lisbeth B.
4 out of 5
8/26/2025
Will do.
Aron B.
5 out of 5
8/26/2025
Thanks
Janet B.
1 out of 5
8/26/2025
I would have preferred face to face conversation regarding what was needed for inspection instead of a text message that made it seem two things were required when they were not. If not for my son-in-law who used to work there, I would have paid for things that were not needed today. Face to face is preferable to these misleading text messages. Otherwise, service was very good.
Timothy W.
5 out of 5
8/26/2025
Great service
Vicki H.
5 out of 5
8/25/2025
Thank you for your professionalism and service always
Mark M.
5 out of 5
8/25/2025
He did excellent work.
Carol C.
4 out of 5
8/25/2025
Notified me right after the inspection. Provided an estimate quickly. Notified me as soon as my car was ready for pickup.
Kyle W.
4 out of 5
8/24/2025
I told Randy yesterday, that I will continue to buy from Toyota JUST because of their service dept. They are always so nice, attentive and accommodating. We were on the fence about buying Toyota again, but I will JUST because of their service dept service!
Susan B.
5 out of 5
8/24/2025
You guys fixed my ac- much appreciated!

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