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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 58%
4 star 214 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Lewis W.
5 out of 5
10/9/2025
No Comment
Max O.
5 out of 5
10/8/2025
Pleasant and accommodating of my special circumstance. Appreciative of him and other staff members.
Hope R.
5 out of 5
10/8/2025
Excellent service
Karl M.
5 out of 5
10/8/2025
Quick service and finished within the estimated time.
Michael B.
1 out of 5
10/8/2025
Hello. I brought my vehicle in @ 9:49 today for them to check the right wheel pulling to the right. I just bought this vehicle less than a month ago. After waiting & waiting I finally asked someone from service what was going on with my vehicle. This was 12:20 and they said they would check. Soon after about 12:25 someone from Faulkner came in and said they only had 1 bay to perform the service. It should be done about 10 minutes. I told him that I was not impressed with the service dept. car was finished @ 12:41. That is almost 3 hours. Why do they have you make appointments? I got to say for my first time being to this dealership I was not impressed at all. About 10-12 customers in the waiting room I was the last one to be done. Annoyed!
Trisha S.
1 out of 5
10/7/2025
Won't let me submit full account. Call if interested.
Lydia L.
5 out of 5
10/7/2025
You guys are worth it
Bonita P.
5 out of 5
10/7/2025
Ryan helped me with what I needed. He was very patient with me.
Kathleen R.
5 out of 5
10/7/2025
Thank you for your service
Gary S.
2 out of 5
10/7/2025
I would appreciate having an opportunity to talk about my recent service appointment(s) which began on September 18th. I have dealt with Faulkner Toyota for 33 years and this ongoing situation has been the most frustrating experience ever.
Deborah B.
5 out of 5
10/6/2025
Ok
Molly M.
4 out of 5
10/6/2025
Randy was very helpful and very nice to work with. I am very lucky to have had him with my car.
Michael K.
2 out of 5
10/6/2025
No car wash. Disappointed
Francisco D.
5 out of 5
10/6/2025
Muy buenas muchas gracias
FREDERICK S.
4 out of 5
10/6/2025
Excellent Service - Randy is great to work with
Timothy S.
2 out of 5
10/6/2025
Either your internet or the text messages do no send in a timely basis. I didn’t receive the text that my vehicle was finished until 20 minutes after I left the dealership. While waiting for my vehicle to be finished, other customers as well did not receive their texts in a timely manner. The service reps had to let a know that are vehicles were finished until they realized we didn’t get the texts
Hardeep B.
5 out of 5
10/6/2025
Thank you Ryan for your help and arranging a loaner car for me at the last minute that saved my Friday Thanks
Paul M.
4 out of 5
10/4/2025
Always great service. That is why I buy my vehicles here and get them serviced here. B
Heidi M.
5 out of 5
10/4/2025
The entire team was super friendly, professional and very helpful!
Jennie A.
2 out of 5
10/4/2025
The tire light is still on when i turned on my car this morning. And its the same tire (passenger seat). I have to put air again, which i’ve been doing every morning (540am) before i go to work. And put air again if i leave at 7pm from work. Been doing this for a couple of weeks. Hope there is a way to fix it. Thank you and appreciate it.

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