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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 58%
4 star 214 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Ronald W.
4 out of 5
10/16/2025
Professional and to the point. Very knowledgeable.
Andrew B.
5 out of 5
10/16/2025
The service department is notch.
Donald K.
4 out of 5
10/15/2025
I wasn't happy with the work performed and had to bring my truck back in for a second visit which was an inconvenience but Lee took care of the issue and got it resolved quickly and ready to travel to Tennessee. Job well done, Lee. Thank you!!
Karen J.
5 out of 5
10/15/2025
I’ve been dealing with Ryan ever since I started coming to Faulkner. He has always been very friendly and professional. He’s always known who I am when I enter the building which makes you feel good.
Mark W.
1 out of 5
10/15/2025
Labor rates are ridiculous. Job took two hours and wS charged $739. Crazy.
Cassandra L.
5 out of 5
10/15/2025
Randy was very knowledgeable and professional throughout the repair process and kept me in the loop. I am a customer for life.
Joseph F.
4 out of 5
10/15/2025
Randy worked with me via text to set my vehicle up so I could pick it up after hours when the dealership was closed. Very appreciative of his help in this regard as well as his customer service.
Richard M.
5 out of 5
10/14/2025
I have always been happy with Faulkner Service and Lee Sprout is always on top of things
Douglas G.
5 out of 5
10/14/2025
Randy is top notch.
Kathleen F.
5 out of 5
10/13/2025
Randy is top notch!!!! Excellent customer service from.From now on, he is the one I will be speaking with when I need something. Great asset to your company. He is a 10+ in our book. Thanks Randy for all you do. We appreciate you Kathleen F
Martha H.
5 out of 5
10/12/2025
I wrote a detailed comment about how blown away with the service in 29 min..don'tknowbthat it transmitted......as a Toyota stockholder...I am even more brand committed. Thank you Ken & Martha H
Matthew H.
5 out of 5
10/11/2025
Outstanding as always. Ryan England easy to work with and always professional. Even when busy. I trust Faulkner Toyota for all service needs.
Patrick K.
5 out of 5
10/10/2025
I am always treated with great coutesy
Shirly H.
5 out of 5
10/10/2025
Randy S was incredible! The crew there is very kind and helpful.
Marissa F.
5 out of 5
10/10/2025
Thank you Ryan! 10/10 great service
David F.
5 out of 5
10/9/2025
Randy is friendly, helpful and knowledgeable. It is nice to remembered when I contact Faulkner’s for service.
Dwayne S.
5 out of 5
10/9/2025
Good job
Karen L.
5 out of 5
10/9/2025
I think your staff is friendly, knowledgeable and efficient. I have no complaints.
Lynette Q.
5 out of 5
10/9/2025
Since I got my car, Faulkner Toyota on Paxton st has been the only ones to service my car! They are great people and very professional! Wouldn’t take my car anywhere else!!
Maricelly T.
5 out of 5
10/9/2025
Randy is absolutely wonderful, professional polite and thorough. Randy has helped me in the past and again, excellent service. Honestly,from beginning to end Faulkner was great!

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