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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 58%
4 star 214 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Kevin M.
4 out of 5
11/1/2025
Randy has been my service advisor for several years now & he is exceptional in all respects, including displaying outstanding professionalism in his role, while always respecting the customer.
Phuong T.
5 out of 5
10/31/2025
Everybody at Faulkner is very professional and courteous. Excellent Team!
Michael S.
4 out of 5
10/31/2025
Every experience leaves me satisfied with the quality of service I receive. Besides competence most everyone I encountered at the dealership has been friendly and courteous. Each visit leaves me feeling like a valued customer.
Karen B.
5 out of 5
10/30/2025
Your service dept is always professional and a pleasure to deal with.
Frances D.
4 out of 5
10/30/2025
I drive to Faulkner from Millersburg because of the great care & attention to details I get! Worth it for my assurance
Janey C.
5 out of 5
10/30/2025
Thank you for helping us while traveling.
Robert Z.
1 out of 5
10/29/2025
I was quoted a timeframe of 2 to 21/2 hours to perform an oil change, tire rotation, inspection and repair for a recall. My appointment was 8am and the car wasn’t ready until about noon. Then the cashier tried to charge me over $200. I had to remind him that it was less than 2 years since I bought the car. He said it was a computer issue and that he had to did deep to figure it out. I had to advocate for myself and that should not be necessary. Computer are only as good as the information it provides. Totally unnecessary
Rex H.
4 out of 5
10/29/2025
Randy expedited an opportunity to get a special value on tire service that would have otherwise expired. I really appreciated his effort
Maria S.
5 out of 5
10/29/2025
Thank you
Horst W.
5 out of 5
10/29/2025
very happy with unforeseen work done on 2 tires
Eric D.
2 out of 5
10/29/2025
I got the service I needed, but waited twice as long as anticipated, and had to cancel a business meeting. The team accomplished a recall item, which I appreciate, but would have been happier if they would have told me first. The service was fine, but communication sucked. People have lives and need to plan their time. Had I known the extra time it world take, I could have made arrangements to still make it to my meeting.
Kenneth M.
4 out of 5
10/29/2025
I will
Dale S.
5 out of 5
10/29/2025
Thanks for being always professional.
Sueann L.
1 out of 5
10/28/2025
My radio and screen are not working properly.
Yasin U.
4 out of 5
10/28/2025
I needed shuttle, but there was none.
Eduardo R.
5 out of 5
10/28/2025
Very kind, thank you.
Colleen S.
5 out of 5
10/28/2025
I needed my RAV back in a timely manner and you delivered! Thank you!
Michael L.
2 out of 5
10/27/2025
Took a lot longer than estimated. Also thought my vehicle would be washed and cleaned. Didn't happen. This is not directed at Lee. He is very good.
Gerald C.
4 out of 5
10/27/2025
He listened to my concerns and questions and resolved the matter
Blaine G.
5 out of 5
10/27/2025
Will do

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