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Real Reviews From Verified Customers

Service Center Review Summary

5 star 528 reviews 58%
4 star 214 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Lester A.
4 out of 5
11/9/2025
Randy was excellent and advised me of a recall and took care of it
Meera S.
5 out of 5
11/9/2025
None
Kyhein C.
5 out of 5
11/8/2025
Ryan is a great representative for the service center at Faulkner Toyota. He has always been courteous and professional. I know that my Toyota is in great hands with Ryan and the Faulkner crew!
Craig C.
2 out of 5
11/8/2025
There was no communication from the service representative about the status of the vehicle or any notification of the cost to complete the work. We paid almost $300 to have 4 new tires mounted on the car and there was never any discussion of an alignment being part of the process. I know the service department works hard but the last thing I expected on a Friday at the end of a long week was having to call in at 4 pm requesting a status and then getting surprised by a $300 bill when I picked the car up. Based on this last experience, not sure Faulkner Toyota can be trusted and as such I don’t believe we will be a returning customer.
Rex F.
5 out of 5
11/8/2025
Staff was very prompt and helpful during my service.
Michelle G.
2 out of 5
11/8/2025
The team only addressed one of my two concerns. And that one they only addressed after I found the appropriate TSB online and pointed it out to them.
Aneese L.
2 out of 5
11/8/2025
Before completing work , please tell all of your customers how much each service will be . I was not aware that it would be an 85 dollar charge for someone to simply just look at my car to find out where the noise was coming from …. I also was not prepared to pay 119 for an oil change . I have never had to pay that much for an oil change since buying my vehicle from Faulkner Toyota in 2019. I was not aware before hand that the warranty I purchased , ran its course. I also did not know that the price of an oil change had increased. Service with Kindness was given as always , that is something that never misses . But if prices continue to go up I will possibly need to find another mechanic.
Angela W.
5 out of 5
11/7/2025
Timely and professional
Bill T.
4 out of 5
11/7/2025
Very good. The mechanic turned on a collision warning system that I didn’t know was off! V thorought. Tnx
Zachery R.
5 out of 5
11/7/2025
Good customer service
Edward S.
5 out of 5
11/7/2025
Very fast work was done on the car. Thank you.
Bing M.
5 out of 5
11/7/2025
Great Thank you very much!
Madhu A.
3 out of 5
11/6/2025
Trusted since 2016 for any kinds of services and maintenance.
Abbe F.
3 out of 5
11/6/2025
I love it that I went in for the second key to my new car and got in my car and realized that the tire light was out, so somebody had paid attention and filled them with air. I'm very grateful.
Barbara S.
5 out of 5
11/5/2025
Everyone is so nice! Love coming here!
Patric S.
4 out of 5
11/5/2025
Was done in a timely matter. Well done
Dan D.
5 out of 5
11/4/2025
The work done was taken care of in a very timely manner. And everyone was professional and respectful.
Charles W.
5 out of 5
11/4/2025
Was very helpfuf
Karen L.
5 out of 5
11/4/2025
Randy is always professional and helpful.
Rosalio F.
5 out of 5
11/4/2025
Great service and professional staff

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