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Real Reviews From Verified Customers

Service Center Review Summary

5 star 525 reviews 58%
4 star 212 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Jeffrey C.
2 out of 5
12/22/2025
Randy was great to help and assess a leak I experienced with my new highlander, so it was documented but issue was not duplicated by technicians using a hose to soak the vehicle roof HOWEVER, I called right after I left and discovered about a dozen scratches all over my driver-side rear door, left a message to report, and no call back. It was dark, but I took a picture when I stopped for gas after you closed Randy was great (and I think Troy who took my call in the morning to document it was very helpful), but the resulting service and condition of my car was more than disappointing and needs addressed. Thank you, Jeff Clukey
Beverly P.
4 out of 5
12/21/2025
I always feel I received the best care when I leave this dealer. My car has a noticeable positive difference after being serviced!! I'm very happy with the service and care I receive from Lee Sprout and his team. Thank you!!
Zach W.
1 out of 5
12/20/2025
It took 2h 30min for an oil change and to fix a small clip.
Salamou M.
5 out of 5
12/20/2025
Tanks
Jake K.
2 out of 5
12/19/2025
Worst car buying/service experience. will not be coming back
Francis H.
4 out of 5
12/19/2025
Just a little too ‘corporate.’ Less personal
Terence S.
4 out of 5
12/18/2025
I needed a manifold gasket replacement, you guy's replaced it with no problem.an I was satisfied with the price. Other places will have charged me much more. Thank you Faulkner, an Mr.Lee for helping me with my problem.
Wendy C.
5 out of 5
12/18/2025
Have always been satisfied with Toyota service. Appreciated the car wash this time.
Haven S.
2 out of 5
12/18/2025
Yes & no. It felt awkward coming in as the service garage area was empty- a car in front of me was let in right away with the garage doors opening as they pulled up (they were the only car in there). I pulled up behind the and sat for minutes without the doors opening so I parked my car nearby. Service advisors either avoided eye contact or looked at me and said nothing. I stood there awkwardly until I was assisted. Randy - who completed my service was great. Detailed video and completed the maintenance in less than an hour. I had absolutely no idea my car would be washed so I didn’t recognize it at all. Aside from the initial impression, everything else was wonderful. Thanks!
Samuel N.
5 out of 5
12/18/2025
Randy always treats me as a valued customer and always has the best care for me
Daniel H.
5 out of 5
12/17/2025
Satisfied with the service
Ellen P.
4 out of 5
12/17/2025
Everything was fine, Ryan was very helpful.
Carl V.
5 out of 5
12/17/2025
Good job ,and step by step update
Jeffrey W.
5 out of 5
12/17/2025
Excellent
Shirley D.
5 out of 5
12/17/2025
Excellent service.
Yuva D.
4 out of 5
12/17/2025
I’m satisfied with the service they provided to me today but they left some trash inside my car today. I would expect this should not happen.
Jana P.
5 out of 5
12/17/2025
Service is timely and communication via the app is helpful to know that something is actually being done with your vehicle
Najeeb U.
3 out of 5
12/16/2025
It was good . But i think i need yo change some parts in suspension. There is a noise or sound coming which seems like control arm.
Jeremy R.
5 out of 5
12/16/2025
The service was truly exceptional. Randy was attentive to myself and my vehicles needs.
Rebecca G.
5 out of 5
12/16/2025
No comment at this time thank you for everything

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