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Real Reviews From Verified Customers

Service Center Review Summary

5 star 525 reviews 58%
4 star 212 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
Chris V.
5 out of 5
3/12/2026
Good
Lisa S.
1 out of 5
3/12/2026
I needed an oil change. I was asked if I wanted brake fluid done,I agreed. I thought they would tell me I had more issues since at inspection there are like six recommendations. I asked if they would cap off the fluids. The video inspection was 95 percent not of my car
Dennis M.
5 out of 5
3/12/2026
Great job
Michael S.
5 out of 5
3/12/2026
Hassle free, felt valued, competent
Amy G.
5 out of 5
3/12/2026
Randy is the very best. He is the reason that I bring my cars to Faulkner!. Trustworthy and kind every single time. Thank you Randy!!!
Daniel D.
5 out of 5
3/11/2026
Thanks for the excellent service
Shirley C.
5 out of 5
3/11/2026
Done well and quickly
Edward E.
5 out of 5
3/11/2026
Very satisfied with the service provided by Faulkner Toyota
George P.
5 out of 5
3/10/2026
Ryan is simply the best. I never have any questions because he explains everything regarding my service visit
Kathleen R.
4 out of 5
3/10/2026
I was very happy with the way Lee really tried to figure out why my radio was acting up and also help with figuring out Appleplay on my car. The radio wouldn’t hesitate for him like it has been doing for me for a month. Then, when driving away the radio acted up. I went back into the dealership and Lee and another very nice man came out and witnessed it. They are ordering a new radio for my car. I am really happy with that kind of service given me.
Sharon K.
1 out of 5
3/10/2026
I dropped off the night before, spacifically told them I needed by 3:30. They call me at 4:30 to tell me my car is done.
Raul D.
5 out of 5
3/10/2026
Very courteous
Jonathan D.
1 out of 5
3/10/2026
Not appreciative of the way I found maintenance checklists (2 pages)and my insurance and registration cards, 2 on passenger seat, the others on passenger side floor. Take a minute!
Denny H.
2 out of 5
3/9/2026
I love toyota,and the service friendly people entire service department.i have a dodge I take to jiffy lube for oil changes,when they call you back to make their sales pitch the first thing they say is your cabin filter needs changed. Now first thing I say is don't pull cabin filter oil change only. I will talk to anyone on phone or I can come back in to talk you have a good one thanks for the great vehicle and service
Kollin H.
5 out of 5
3/9/2026
I always get great service from Lee and the rest of the team. Thank You!
Travis B.
1 out of 5
3/9/2026
Was told my service would take an hour and 40 min at the most. Oil change pulse tire rotation. Going on 3 hrs I had to check on the status of my vehicle and was told they were waiting on rear brakes and rotors for my truck because they needed replaced. All fine and good but someone should have came and discussed that with me instead of letting me sit in the waiting room for 3 hrs.
Beverly P.
5 out of 5
3/8/2026
I always know my car is in good hands at Toyota. I trust them to ensure my car's safety and well-being. It's worth the price and I know my car is continuing to run efficiently
Kristen K.
5 out of 5
3/7/2026
Your service team is absolutely amazing! Very courtesy and professional. Thank you so much..I will refer friends and family to purchase their vehicles from you!
Fulgence A.
5 out of 5
3/6/2026
Like all service at Faulkner
Theresa R.
5 out of 5
3/6/2026
Very quick and easy. Very happy and relieved with cost.

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