Always treated professionally and courteously. Last visit the concierge attendant discovered an issue missed by the service tech and brought it to the attention of the tech so it could be repaired before leaving. That kind of teamwork was impressive.
The service along with the customer care teams were exceptionally helpful today in communicating to me the status of my vehicle, what was needed, what they were doing, and how they could help. Communication between both teams while I was on the phone, was nice to hear. These guys ROCK! Thank you and appreciate what Faulkner Toyota has done,
R/S,
Dave Foran, owner
Phila Steaks & Hoagies
Very helpful and friendly
Thank you for the continued great service.
Awesome customer service.
Great professional service for over 20 years for my 2 Tacomas.
I only have 30k on my new car but the service has been exceptional and efficient up to this point. THANKS DAVE
Could have used a shuttle service this morning but we made due
Always happy with the surface we get from Randy and his team. We are now part of EFM and had to request to get Faulkner Toyota listed as a preferred vendor. Randy and his team have a lot to do with that.
Yes it would be best to discuss by phone.
Everything went well as always.
Randy was wonderful! Very polite and help me with my questions. Michelle was very nice also.
Quick service when we brought our truck in for it's inspection and oil change. Thrilled that they ran it through the car wash.
You fit me in 24 hours. Thank you for identifying the issue and solving it.
I came in just to have my passenger headlight bulb replaced after calling before hand and being told that I would jusy have to pay for the bulb. My total came to $98. My bulb replacement was only $48. Also it took them over an hour and half to service my vehicle after being told "they would juat pop it in". They reason it took so long was because theu did a small inspection on mu vehicle that I never asked for. I just wanted the bulb replaced. I guess I will have to go somewhere else the next time I need something replaced.
Service is always A-One! I love the interaction and keeping me informed of what's going on with my vehicle. However, definitely was a little shocked with the labor fee.
My car was totally fine with driving and everything, after I serviced my car for transmission fluid change my car was acting weird, slipping while accelerating, after that I brought my car back to toyota Harrisburg, they said everything is good we will restart your car system, and they did and it didn’t work I brought my car again and drop my car there next day they said we fixed your car come and get it, i took my car drove it and slipped again then i called and told them , they said come back, after that they said they will check again and let me know maybe its your transmission and maybe we should get a new transmission after checking and you will pay i said why should i pay for that it was fine before your service and now its not working properly then he started with his reasons that my car was a rental car maybe that was from before long story short i drove this car for 4 years nothing was wrong with it now he is saying maybe it was from before and now you noticed it. Its not acceptable for me and dose not make any sense
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