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Real Reviews From Verified Customers

Service Center Review Summary

5 star 524 reviews 58%
4 star 212 reviews 23%
3 star 31 reviews 3%
2 star 72 reviews 8%
1 star 71 reviews 8%
Review Us
John B.
5 out of 5
4/1/2026
Randy was professional, knowable and very helpful. He was a big help.
James H.
1 out of 5
4/1/2026
Had to pay for four wheel alignment, noticed factory tire RF was wearing terribly at 28,000 miles , took to local computer alignment shop and they said these trucks come off the line improper alignment settings.. should be covered under warranty! At 28,000 miles my tires are worn enough to cause hydroplaning. After alignment at Faulkner wheels had circular scratches in clear coat around the center of wheels! It doesn’t come off!!
Mary F.
5 out of 5
4/1/2026
As always, the service from all the people at Faulkner's was outstanding.
American Engineers.
5 out of 5
3/31/2026
Randy and his team always go above and beyond to accommodate us and provide us with excellent service.
Lillian Q.
5 out of 5
3/31/2026
Always pleased with the service and how quick it is taken care of
Ryan B.
2 out of 5
3/31/2026
This was my first service appointment after buying a new car. The only person who was overly ice was the older gentleman at drop off. Every other person I came in contact with was not rude, but they were all either distracted or made me feel like they had better things to do. I would have thought that at the first service appointment you would want to give a really good first impression to keep me coming back. That does not seem to be the case.
Bonita P.
5 out of 5
3/31/2026
Ryan has always done a great job & has always fit me in asap. ????
Patricia Y.
5 out of 5
3/31/2026
I thoroughly respect Ryan and he has long earned my trust. He works very hard, and I appreciate him and his patience and time spent explaining things to me. Thank you!
Kathleen D.
5 out of 5
3/31/2026
Excellent service today
Luke S.
1 out of 5
3/28/2026
I would appreciate not going three days without a status update, I had to call to see what was going on, Ryan was on lunch and I was told to call back in 45 minutes, I had to suggest that my number was taken so he could call me, I was surprised taking a number wasn’t standard procedure. Definitely an area for improvement.
Helia G.
4 out of 5
3/28/2026
Ryan, is always on the tasks. But when I first brought the truck. It came out not safe to me, so I brought it back. Ryan got it. I've been coming here for the past 11 years. I know, sometimes things can happen, You guys always fix it. I like the honesty. THAN YOU, HELIA
Ariel E.
1 out of 5
3/28/2026
It was supposed to be 2-3 days and turned into 3 weeks. Left and the sensor (tire) is still on my truck. Appears someone just "cleared them" instead of fixing it. Now I have to go back yet again to show what seems to "disappear" when they looked
Mark R.
5 out of 5
3/27/2026
Always great service by your staff.
Carly B.
5 out of 5
3/27/2026
Service was quick and staff were friendly.
Alexis J.
5 out of 5
3/27/2026
Randy was very professional and a complete joy to work with! Very knowledgeable with excellent people skills.
Clarence S.
5 out of 5
3/27/2026
Very pleasant experience!!!
Dwight F.
1 out of 5
3/27/2026
I was disappointed by the amount of time it took to complete an oil change(2hrs). Only reason I say that is because I received an oil change and tire rotations in half an hour up the street at Faulkner Nissan. Today will likely be the last day I get service at Faulkner Toyota.
Melissa T.
5 out of 5
3/26/2026
Randy was super helpful and appreciate him helping me get my CarPlay to work well again!
Debbie E.
3 out of 5
3/26/2026
On time visit to replace hatch back struts. Car was wash also. Thank you!
Jason D.
1 out of 5
3/26/2026
Unfortunately the vehicle still has a shake at 65. Going back to the tire shop for another replacement.

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