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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1071 reviews 61%
4 star 374 reviews 21%
3 star 42 reviews 2%
2 star 143 reviews 8%
1 star 134 reviews 8%
Review Us
Merval P.
1 out of 5
12/22/2023
My mileage wasn't reset, and I didn't get a sticker to tell me when to return for an oil change. I peaked under the car and it looks as though I didn't even receive an oil change. In the past Honda oil changes have a "Honda" Blue oil filter and I have a black one but I can't fully see the name. I don't think I will be returning. I paid 89.?? To NOT get an oil.
Fannie C.
5 out of 5
12/22/2023
Good service!!!
Judith K.
5 out of 5
12/21/2023
Service was great as usual. Thanks
Kathleen H.
5 out of 5
12/21/2023
Service was fast and efficient. Price is a little high for my budget, but as I don’t have to have service very often, I suppose it is reasonable.
Norma B.
4 out of 5
12/21/2023
Was surprised that this was not covered by warranty when Pilot only has 11000 miles
Janell E.
2 out of 5
12/20/2023
I would appreciate a call
Jessi B.
5 out of 5
12/20/2023
Excellent service from start to finish! Thank you so much!
John M.
2 out of 5
12/19/2023
This was a horrible experience. Never got called about my car until the following day. Had to come down on Saturday to pick it up and no one could find it took almost half an hour. Never got an explanation yet on what the engine lite was on for. I asked what code was it and was told they did know and would have to look it up. That they should have some answers for me when I picked up. That never happen. The service Department look miss managed and in chaos and one employee even complained to me about how bad it was
Bruce B.
5 out of 5
12/16/2023
Thanks for your pleasant personal. Cheryl and Jonathan were both very helpful.
Inger C.
2 out of 5
12/15/2023
I was expecting a wash job with the purchase of a battery plus the service job. That was a very pricey battery!
Linda N.
5 out of 5
12/15/2023
I always get great service at Underriner. Much appreciated.
Robert W.
5 out of 5
12/15/2023
Job well done
James G.
5 out of 5
12/14/2023
She kept me apprised on the time needed to do the service and was very courteous. I’ll be back!
Mark L.
2 out of 5
12/13/2023
No follow up contact. I had to wait over an hour to get a shuttle ride and then had wait over an hour again to get a shuttle ride back. Nobody called with diagnoses to give quote and get permission to repair. But I appreciate that they worked me in and got it repaired today. Thanks.
Margaret R.
2 out of 5
12/12/2023
2 hours for an oil change
Pamela D.
4 out of 5
12/12/2023
I was very pleased the mechanics thoroughly tested my car to confirm there was no issue with over heating.
Amber O.
5 out of 5
12/9/2023
Excellent service
Angela H.
2 out of 5
12/9/2023
Cheryl was amazing! However, to have a 2:00 appointment that takes 1.5 hours for an oil change, tire rotation and putting a new air and cabin air filter in is bananas, normally I’m in and out in 30-45 minutes. Then to get back in my car and everything from my glove box on my front seat still was a tiny bit annoying…and only because it was $165. If I’m paying $165 I expect everything to be as it was in my car when I hop back in. Again, Cheryl is absolutely amazing and so friendly
Jeffrey T.
1 out of 5
12/8/2023
I dropped my car off at 7:30 a.m. to have an oil change, tire rotation, and a dash rattle looked at. Oil change was done by 8:30. No communication since then. Called around 1 and was told the dash rattle had been heard, but source not found. Said I needed the vehicle back. Got there @ 2 and was told the tech had just started to address the rattle when I called. Also, no tire rotation had been done. Looked at the mileage in and out on work order and it was the same mileage. Pretty sure the car sat there for 4-5 hours with no work being performed and that nobody had actually performed any work to address the dash rattle.
Debbie J.
1 out of 5
12/8/2023
They took to long and I can still here that noise

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