I came to Underriner without an appointment on a very busy day. You were very kind to work my car in since my 12 volt battery was dead. As it turned out I also needed an alignment and some filters changed. So I was very happy with the service and glad to have my car back!
Not sure if it was your new system for calculations bills but it took me asking about charges to get at the real amount. I don't trust your service department and will be having my 2008 Honda Fit serviced at a different location moving forward. Will not reccomend them to anyone
Paul Domina was my salesperson and did an excellent job of pointing out the features on the Volvo I bought right out of the showroom. I feel I got a fair trade-in value for my Honda CRV. Paul was very patient and took plenty of time to get me set up with the Volvo. I am extremely pleased with the whole encounter and the new car!
Fast and efficient. Thank you
Thank you for great service and taking time to answer all my questions.
Service was friendly and everything seems great.
No one knew if I had power steering fluid in my vec only the woman said it was all electric I even had a mechanic come out and look and they did not know makes me wonder what are these workers doing they don’t know there and when I went into the sales dept and asked if I cold get a broached on a hrv she said she was not shure if I could get one and did not know if I Gould get one
Thank you for your service!
Jonathan Goldsmith has always been great with each service visit. I asked for him specifically each time.! he is very polite and courteous
at this time I'm not plam not planning to trade up. If and When
I do. I will
stay with Honda.
he was super helpful and informative and would go back to him again with no doubt
Very pleased with my service, good to know the previous guys in your service dept are gone!!
I had my car there for a service the day before I started having issues wit the battery . Brought the car back and was told my battery was completely corroded and was charged $45 to clean it and ended up needing a new battery, which took 2 days to figure out.
She was very helpful and it all was done in a timely manner. Thank you Cheryl Trotter
The wait for the service provided seemed long, though no fault of Cheryl
JONATHAN TOOK GREAT CARE OF OUR NEEDS AND FULLFULLED OUR AGREEMENT WE HAD WITH THE PREVIOUS SERVICE RIDER EVEN THOUGH IT WAS A VERBAL AGREEMENT. THANKS JONATHAN!
Easily worst customer service I have ever had. Honda had my car for 4 days. They didn't look at it until the 3rd day. I called repeatedly over 4 days and could NEVER get through to the service dept. Until after 5pm. So I did not know what was going on...if I needed a rental...etc etc. When they finally called to tell me the car was done ...the paperwork said they couldn't figure it out. I was told to go to another shop. When I paid my bill Cheryl told me my car was parked in front. It was not. I had to take my sick kids and trudge all over the lot until I finally found it dirty with plastic on the seats parked far from where I was told it was. I have gone to Honda and bought ALL my cars from Joe scheffelman for the past 33 years. I am done. This is the worst service I have had in any capacity by anyone. What happened to Honda? This place simply went down the crapper.
I sat in the waiting room for 6.hrs and my vehicle was never serviced. I requested a shuttle, that never happened. Worst dealership I’ve ever been to. I hope you go out of business.
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