I was greeted at door. The service department got me in immediately without an appointment. Everyone was really pleasant. I am very happy with the service I received.
We are very pleased with the service we receive at Underriner Honda. Cheryl Trotter is an exceptional service representative. She takes the time to actually listen, makes recommendations and answers questions with understandable explanations. Cheryl is one of the reasons we will continue to have our vehicles serviced at Underriner Honda.
No one likes to have car work done. Cheryl was honest and had a great attitude. She kept me in the loop and answered my questions as they came up. I think she was an excellent representative for Underriner Honda in my interactions with her.
I was told you wanted to keep the vehicle overnight. Then service would test drive and check again for leaks. I had asked if a loaner was available as one we used when the motor was re ringed.
I told the service advisor I could not stay another night in Billings. I requested reimbursement if I was to catch a flight from Glasgow to Billings to pickup the repaired vehicle. I was told the Supervisor would not be available until noon today to get an answer. I did not get a phone call.
I will need to take another day off work any way I look at it.
After I left for Glasgow to return home. I received a phone call telling me my vehicle was ready to go. 1 1/2 hrs earlier I was told it needed to sit overnight. I was not going to drive back to Billings at that time.
I hope you can understand my frustration with that phone call.
When the vehicle was in for the re ring job I had to change plans when I was told when it would be ready for pickup.
If you have a few min tomorrow would you give me a call. ****-****-xxxx.
Thanks. Mike B
Very friendly, professional, and efficient!
Very frustrating trying to call in to talk with service, the rest of the experience with service was good! Called 6 or 7 times in one day to try to get a update on issues, drove in 40 miles to talk to someone! That was very frustrating!
Seamless and fast. Thank you, Jonathon. Adrienne G
Cheryl was super friendly and answered all my questions. She is an asset to the Underriner team!
Scott was very helpful and answered all questions.He called me with follow up on concerns and let me know he would contact me when parts came in and set a time and date for install
Took almost two hours to get an oil change
I’ve been dealing with Honda since 1997 & have always been 100% pleased with the staff & service….which is why I stay there.
The owner and scott where very nice but the service underrighter dropped the ball over and over again. I will not return due to the lack of comunication and slow service. 4 days and iol change was not completed, simple diagnostic took 4 days and one other diagnostic wasnt even performed. Will to pau the premium ship rate but service was very subpar. I will not recommending or using this shop
Underriner has the best and most trustworthy service of all the service centers I have ever been to! I would recommend you to anyone. Thank you for doing such great work.
Very professional. Good representative for Honda.
The woman at the desk who waited on me (Cheryl)? was wonderful! She was kind and respectful and even washed my car at the end of the oil change when it was brought out still dirty. But this made me wonder what else the service guys may have decided not to do. I didn't get a sticker on my front windshield saying when/at what mileage I should come back (for the second oil change in a row). The service guys indicated that my cabin air filter is fine, but in the past they told me it was dirty and needed replacing, but I've never replaced it. So now it's clean? My confidence in your service is waning. I still need to look under the hood and check, as much as I'm able, to see if the fluid levels are ok like they indicated.
The maint folks are great. Will have our vehicle back after 2 months out of town for additional tests and a fix. Thanks!!
As always your service department was excellent.
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