Nobody is answering the phones there. It has been 2 days with no response or answer on what is going on with my car at your shop. I bought it from there 2 months ago and now it isn’t working. I would appreciate more customer service.
Jonathan was exceptionally helpful and I hope to work with him again. Thank you
First time I ever made an appointment at 10:30am, made it clear I was coming in from Cody WY. At 1:00 pm never heard a thing so finally called and was told, we may not be able to get you in today. One thing out of many was fixed. Very sad situation. Wow how things have changed.
Excellent customer Service skills
I had a scheduled oil change and it took 2 hours (quoted me an hour when I dropped it off). Seems a little ridiculous for an oil change.
All good. Thought they were going to change out the battery on warranty. James is the best salesman Thanks Hanz
What has happened to your service department? Usually great service but
Yesterday really bad. Came in for oil change but told the battery was bad.
(It’s a brand new 100 month battery). They were ready to check me out and
Send me on my way. Then he said he would put it on a trickle charger so they took it back in for another 45 minutes and there after suggested I put it on a trickle charger in the evenings. I have no idea if the battery is good or bad and I wasn’t the only unhappy customer as some cars were getting washed and others were not. When I came back and noted no wash Johnathan said he would take it back in a third time. At this point I just took it to the Wave because I didn’t trust I wouldn’t be there another 45 minutes. It’s gotta improve or I’m gone!
Thanks for the updates and prompt service!
Poor communication from the service team from the day we dropped our vehicle off on Nov 30, 2023. We had to continually call to get updates and when told our vehicle would be ready on a certain day (2 1/2 mo. later) it wasn't and no one called us.
Very happy with your service!
A recall was "fixed" on my van, immediately after that, the sliding doors quit working. I have no doubt that they were unhooked somehow during the process. Underiner Honda took no responsibility for that. They gave me a loaner car while they were trying to find the problem, a deer ran in front of the car and I hit it. My insurance had to pay for it. Long story short, this problem caused me to miss several days of work, and cost my a lot of money for a deductible and gas (I live 210 miles from Billings). I'm not happy with their service or the results. I will never buy another Honda, and plan on trading this van ASAP. It has caused me so much anxiety and stress. I will never recommend Honda to anyone.
Service items were completed
Difficult to get someone to answer phone when going thru switch board. It just leeps rolling over in the service dapt. Using the main number I ended up call ten times in one week.
Cheryl was very helpful and very nice to work wu. She answered all my questions fully and in terms I could understand. You are lucky to have such a nice and knowledgeable employee!!
Cheryl was friendly and professional and communicated clearly through the process.
Went two weeks without contact..had to drive to dealership from Wyoming to find out what was going on as Noone answered phone and messages left with reception not returned.after visit with manager communication went well.
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