Underriner Honda Auto Repair Service

My complimentary oil change punch card was not honored at checkout. It always has been accepted in the past. Please accept the punch card as promised for the oil change. Thank you.

Guy tried to charge me even though my first was suposed to be free. Asked for air and fuel filter change and to charge me didn't happen. And wanted 10w40 and they used 5w40 cause that's all they had.

Well done. In and out promptly.

Jonathan kept me updated about the progress in my car’s service. Keep up the good work!

Cheryl was great this morning and got me the help I needed. She scheduled an appt for my car to be fixed next Tuesday.

Cheryl is always so helpful and explains everything.

Great job! Work was above satisfactory, and way ahead of time. Thank you!

Great to work with. Job well done!

Fabulous previously “upgraded” technician working hard to please customers; this is one he did! ????

Very accommodating and helpful. Thanks cheryl!

Cheryl is cool

Ok

Thanks for getting everything done. Don Freborg

I had an appointment at 1pm and it took them 2 hours for an oil change.

Discussed with the manager, Jonathan was kind to me, Nate, but did have alot of issues throughout my experience to fix my vehicle. I brought my vehicle in on a Wed afternoon. The issue with my vehicle was not diagnosed until Thurs. The official issue was not fixed until Friday, and even then I was not allowed to drive my vehicle home due to the seal needing time to dry. The following Monday I finally can pick up my vehicle in a blizzard. Jonathan did not communicate at all as it was me having to call Underriner for updates, furthering a lack of communication. On top of that I was told by Jonathan that my vehicle would be ready at a specified time, and in common parlance that should be understood as me leaving with my vehicle. Worst of all, he called my father, Matt, an '****'. When I spoke to the manager about all of the above, excluding the comment made by Jonathan, and requested a discount for the stress, trouble, and wasted trip, the discount offered felt like an insult. Honestly glad to be done with it. I would be happy to discuss in detail if anyone gets this far. Nate ****-****-xxxx.

Cheryl was excellent

Thanks

Cheryl was a pleasant person, very personable. You should give her a raise.

12 weeks after recall, then had to return after driving less than a mile because the repair was not right. Good people at the service desk, very poor system of customer service! Your actual performance is second rate, management seems unaware or uncaring of the problem.

Insurance sent me in for an estimate, which was what I had scheduled after several attempts to make the appointment (no return call after Messages several times). I had my vehicle fixed at your body shop ( 5 stars ). I was very surprised by the 165.00 bill I was given after the “estimate” of there was a fee I totally understand that however that should have been disclosed initially so I could have gotten the insurance company’s approval before the service (witch I’m sure would not have been an issue) all and all highly unprofessional and unorganized