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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1069 reviews 61%
4 star 369 reviews 21%
3 star 41 reviews 2%
2 star 141 reviews 8%
1 star 134 reviews 8%
Review Us
Mary G.
4 out of 5
10/26/2024
Cheryl handled a busy day well.
Mike D.
2 out of 5
10/25/2024
I’ll call you
Jacquelyn K.
5 out of 5
10/25/2024
Everyone I've worked with in the service department have been really helpful.
Doreen S.
2 out of 5
10/25/2024
Since I bought this car I have been having issues with my iPhone and the CRV not working correctly. His answer was it’s a problem with the iPhone, contact Apple. The reason for my visit was bolts being too tight for the local oil change business couldn’t get the skid plate off. So I asked him if he made sure to not tighten them that much again. He said he could get them off fine. Son I am not confident that I’m not going to have the same issue next time. He was arrogant and rude.
Not-Provided (.
5 out of 5
10/25/2024
Cheryl did a great job, very professional!
Angela C.
4 out of 5
10/24/2024
Cheryl was very pleasant, professional and helpful. I haven’t been to your service center for a couple of years because of how I had been treated. I came back because I had read there was a new service manager. I was very happy to be able to come back where I feel I’m getting good service and treated with respect.
Jen M.
5 out of 5
10/24/2024
Kyle and all the staff were amazing as always!
Maurice K.
5 out of 5
10/24/2024
You have always served my car real good. Thanks
Cynthia W.
4 out of 5
10/23/2024
Cheryl explained things well.
Melody R.
4 out of 5
10/23/2024
Cheryl was friendly, professional, and took extra time to make sure all of my requests were addressed.
Richard G.
5 out of 5
10/23/2024
Everything was great!
Sally T.
4 out of 5
10/23/2024
Underriner Service Dept has been better that other dealerships I have gone to in the past.
Lesley .
5 out of 5
10/22/2024
Very friendly and helpful. Job well done.
James M.
2 out of 5
10/22/2024
Two hours for an oil change and tire rotation… Kyle is a pleasant likable man, but while our van was finished and sitting on the curb in our sight, Kyle spent 30 minutes chatting about his home and girlfriend in California with another customer…. We eventually went to the service manager to get our vehicle. In fairness some of this may have been due to online payment process.
Alan B.
5 out of 5
10/22/2024
Scott took good care of me as usual.
Katherine E.
1 out of 5
10/21/2024
It took over 2 hours for an oil change and I had an appointment. That seems overly long for a simple oil change.
David B.
5 out of 5
10/20/2024
Cheryl has always been great when I've worked with her!
Matthew S.
5 out of 5
10/19/2024
Helped me get what I needed and answered my questions honestly.
Angel C.
1 out of 5
10/19/2024
Despite a promise to follow up with me the next day … no word. So I called the day after, to ask about the status of the planned repair. Got another promise that Kyle would call me back. Guess what. Nothing. Now I’m headed into the weekend, unable to plan for what I need to do, until Monday. And then what? I have to try again to chase him down?
Priccilla A.
4 out of 5
10/18/2024
I appreciate them taking me right in on time & I feel the service department was very thorough.

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