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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1069 reviews 61%
4 star 369 reviews 21%
3 star 41 reviews 2%
2 star 141 reviews 8%
1 star 134 reviews 8%
Review Us
Joan W.
5 out of 5
12/21/2024
Thank you for the efficiency in taking care of my car!
Anita W.
5 out of 5
12/20/2024
Awesome customer service. Thank you.
Robert H.
4 out of 5
12/20/2024
They didn't wash my car when they were done, I received a call from a lady at underriner service and asked about the service and asked if they washed my car and I said no they didn't, she told me to come by something and they would wash it but it is a 20 mile drive one way to go back out.
Wayne K.
5 out of 5
12/20/2024
The service was great and fast and Cheryl was very professional
Shayna I.
5 out of 5
12/19/2024
Always great service! Thanks!
Joseph R.
5 out of 5
12/19/2024
Shelby is fantastic. The best service yet at underrinner.
Mark S.
2 out of 5
12/19/2024
Wrong vehicle information was entered. The service work order was for our 2016 pilot, under my husbands name, while the car we brought in was the 2017 Pilot, which should have both our names on file. This leaves the customer wondering how closely work order details are Checked, and questioning the "care"/quality of service and advise provided. We've purchased both vehicles from you and will say that the quality of the service department has progressively, and rapidly deteriorated following the loss of Darrell and Toby, then subsequently Jesse and Shaun. We hope the correction to the work orders has been made and that this doesn't happen again.
Michelle R.
5 out of 5
12/19/2024
Cheryl is always great to work with! She is friendly and efficient
Robert C.
5 out of 5
12/18/2024
We were so appreciative of the car wash included in our car servicing appointment. The extra time this took and how it was done was going the extra mile. Thank you! The entire staff is so kind and provide superior service.
Darin U.
5 out of 5
12/18/2024
Shelby was excellent. Thanks!
John S.
5 out of 5
12/18/2024
Ok
Brett K.
1 out of 5
12/17/2024
The car sat in the service bay for 15 minutes before it went in for an oil change even with an appointment. Ten minutes later the service advisor came looking for a different customer and thought I was the other person really in 10 minutes you forgot who I was. He didn’t apply to the coupon that I presented when I brought the car in. When it was done it was brought outside and nobody came to get me for 10 minutes until I came looking because I needed to go. Very disappointed.
Marcia B.
2 out of 5
12/16/2024
Poor communication! Received word vehicle was ready. It isn’t.
Mark D.
3 out of 5
12/15/2024
Only disappointment was not reinstalling baby seats and just leaving them on top of the back seats
Lyla M.
1 out of 5
12/15/2024
Wish they had completed what was requested to be done on car. Communication was not good.
Joanne S.
5 out of 5
12/13/2024
It was a very satisfying experience..Shelby was so very helpful, efficient and kind! Kudos!! Underriner's is TOP NOTCH! Thank you.
Sue G.
4 out of 5
12/13/2024
Good job . Shelby fit me in for an oil change. Everything went very well.
Daniel N.
4 out of 5
12/12/2024
The CR-V handled perfectly on my drive back to Colstrip. Thanks again. K
Lois B.
4 out of 5
12/12/2024
I’ve been with Selover and Underriner for many years and have always been very satisfied. Joe Scheffelman has been the only person I’ve relied on for buying and selling cars, and he’s never gone wrong. I’m still satisfied.
Richard H.
2 out of 5
12/12/2024
I had a 1:00 pm appointment for to flush my transmission. Dropped it off early around 11:30 am. Vehicle was done until the next day?

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