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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1069 reviews 61%
4 star 369 reviews 21%
3 star 41 reviews 2%
2 star 141 reviews 8%
1 star 134 reviews 8%
Review Us
Karmen M.
1 out of 5
1/1/2025
No communication at all. It took multiple phone calls to reach the proper service rep. Original service that was to be performed did not occur and I wasn’t told otherwise until I picked up the vehicle.
Diane W.
5 out of 5
1/1/2025
She's great. She deserves a raise.
Tony K.
5 out of 5
12/31/2024
Cheryl was very courteous and helpful. Thank you so much for the assistance today.
Warren B.
5 out of 5
12/31/2024
Cheryl was very helpful!
Wayne K.
2 out of 5
12/31/2024
It took 3 hours to have the tires changed which was kind of long, but the professionalism of the staff was very good. It was just a longer wait than expected.
Sterling R.
2 out of 5
12/29/2024
Upon arrival I waited about five minutes before I was even spoken to. The lady that helped me was on the phone but at least six others walked by and no one spoke to me. There was an oil service and two recall items. They estimated four hours to complete and after six hours, almost the end of the day I’d heard nothing so I called and was told to come any time.
Melody R.
2 out of 5
12/29/2024
Cheryl was absolutely wonderful to work with and very understanding. I appreciate her so much, and could tell she genuinely cares about her customers. The main frustration was that we paid for a new battery without the battery being the actual issue. That left us with little confidence in your shop's diagnostics process, and now we need to take my vehicle to a different shop to start the process over.
Nick P.
5 out of 5
12/28/2024
Appreciate all the help to get our pilot running again and all the transparency through the process.
Regina G.
2 out of 5
12/28/2024
I had a scheduled appointment at 9:00 for a recall issue. I checked in at 8:55. I received a text stating that my vehicle check in was complete. I was told the service would take 3 hrs. I tried calling the service center around 1:00 no one answered, finally was able to leave a message. I texted the service center at 1:30 asking for an update. They responded about an hour later stating the service team hoped to be done in the next few hours. I finally got my vehicle at 3:45.
Shandi R.
2 out of 5
12/28/2024
Cheryl Trotter was very kind and very helpful she seemed to be the only one working, two girls looked up at me when I walked in but did not wait on me. Once Cheryl was done with her client she then helped me. Even though I had an apt there was know where to pull up or park waited atleast mins before I was waited on! Once my car was pulled in it went smooth from there. Cheryl Trotter was very kind and very thorough and appreciated her customer service.
Nancy O.
5 out of 5
12/28/2024
The service team went above and beyond to get my car out by the end of the day! Thank you so much.
Tonya B.
5 out of 5
12/27/2024
Excellent staff and Excellent service.
Vern S.
5 out of 5
12/26/2024
Excellent personal service by your customer service dept .
David M.
4 out of 5
12/25/2024
I appreciate her making a price adjustment for the battery after our third try at fixing the pilot.
Margaret K.
5 out of 5
12/25/2024
Fast and great service.
Katharine A.
5 out of 5
12/25/2024
Cheryl made it really easy and quick to get my oil changed. She provided excellent customer service. Thank you
Lauren C.
5 out of 5
12/24/2024
Cheryl is awesome. So communicative and servant-hearted. Love getting work done on my car. ;)
Gail W.
5 out of 5
12/24/2024
Great service!
Ronald H.
4 out of 5
12/23/2024
Great work on replacing the fuel pump In a very prompt fashion.
Waverly J.
5 out of 5
12/23/2024
It is in my opinion that Cheryl Trotter is a asset for Honda Underriner. Great customer service.

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