Underriner Honda Auto Repair Service

Marqus was polite and professional and helpful. He was diligent about communicating with me while my car was at Underriner and proactively scheduled a future appointment for me so I could avoid a long wait should I need another appointment. I was unhappy that the warranty that I purchased when I bought my car at Underriner was not honored.

I was pleased with the turnaround time. Thanks again.

My scheduled 2 p.m. oil change took 2 hours. I was expecting 30 to 45 minutes with a scheduled appointment but 2 hours. No explanation why the oil change took this long. Scheduled accordingly for oil changes. Thanks

I dropped my car off for a B 12 service and came to pick up my car and was told that they rotated and balanced my tires and were charging me for it. Thank goodness that Marqus was there and helped us and remove those charges. I find it very unethical that your service team would say that we needed that done considering we had just bought those tires 4 weeks prior at Discount tire and they were already balanced. There should be no scamming of customers and that is what your crew tried to do to make more money. I will be very leary taking my car there for more maintenance and will keep a close eye on charges that are not warranted or even discussed which is also what happened. There was no discussion of rotating and balancing tires. I’m very disappointed in your team. I’m very thankful to Marqus and the work he did to investigate and have the charges removed. He is a wonderful addition to your service team.

Excellent customer service.

**** answered all my questions in a way I could understand.

I loved the car wash part. Thank you ????

My name is Gerry

Great people.

I appreciated the personable, efficient service!

He was the most upbeat, professional, and "with it" person I have ever dealt with in our 9 years of coming to this service department.

He started off a little shaky just because I could tell he was new. However, he recovered like a pro and I really don’t have nothing bad to say about him because we all have to start somewhere. We all have to learn… Awesome job.

Great. Thanks

Thank you!

You lost my appointment so I had to wait 2 hours. I needed the idle checked and you didn't have "time" to do that.

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Scott the service customer person is so kind and very helpful! Hope the mechanic did a good job and fixed the problem!!

Great service

**** was very good

He was on top of things and very sweet