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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1092 reviews 61%
4 star 386 reviews 21%
3 star 42 reviews 2%
2 star 146 reviews 8%
1 star 137 reviews 8%
Review Us
Adela A.
4 out of 5
7/23/2025
I was satisfied with the service I received. I would appreciate NOT getting a survey every time I set foot in the dealership.
Martin H.
5 out of 5
7/23/2025
**** Jones is very caring and compassionate and definitely wants the best for the customers.
Chester S.
3 out of 5
7/23/2025
Service was great. Waiting nearly 2 hr from my appointment time, however, was far too long to wait
Haley S.
4 out of 5
7/22/2025
I was hesitant to come back to Underriner Honda’s service department after two poor experiences with a single service tech. I was pleasantly surprised with ****. Wonderful service and will be back to see him again!
Ann R.
5 out of 5
7/19/2025
**** answered my questions and kept in contact with me throughout the day.
Gayle T.
1 out of 5
7/18/2025
I talked with two service people about a rattle in the back seat of my car and asked them to check it and fix it. They did not do that.And when asked about it had no reply.
Rhonda A.
5 out of 5
7/18/2025
My experience was very good. Kept me informed and friendly staff. My vehicle was done in the time frame I was quoted.
Shirlee P.
5 out of 5
7/18/2025
Outstanding service from knowledgeable technicians.
Ben J.
1 out of 5
7/18/2025
Nobody answers the phone when I call. I've called no less than a dozen times and maybe 25% of the time someone picks up. The Tech tried to deny warranty coverage on a defective body panel by suggesting my wife ran over a rock or curb, despite ZERO evidence of damage. I've been waiting on parts for several weeks. Was supposed to get a call to schedule follow-up service when parts arrived. That never happened. I had to call again, only to learn that the parts had been sitting there for a week! Who knows how long I would be waiting if I hadn't called again.
Valerie R.
5 out of 5
7/17/2025
Professional & great service.
Stephanie T.
5 out of 5
7/17/2025
CJ was very nice & gave confidence that to your work is solid. Great person to have on your team.
Norma Lynn.
3 out of 5
7/17/2025
I had scheduled just an oil change, they asked if I wanted my tires rotated, I asked if they had time, they said absolutely. Fast, friendly service, they went over the whole inspection. He walked me to my car took the paper floor mat and the plastic cover off the seat. Thanked me for trusting them with my car.
Patrick L.
5 out of 5
7/17/2025
Marquis was professional and helpful we would not go anywhere else
Nancy L.
1 out of 5
7/17/2025
I asked for a tire rotation but only received acknowledgment of a tire inspection. Otherwise I was happy with the service
Debra H.
4 out of 5
7/16/2025
He was very considerate and professional. Addressed all my problems and the service had a very minimal wait time. Great service!
Megan W.
5 out of 5
7/16/2025
**** went above and beyond, showing real care and compassion through the repair process
Barbara S.
5 out of 5
7/16/2025
Thank you for prompt service
Nina G.
4 out of 5
7/16/2025
I was not completely satisfied at first. But after visiting with Marqus, he answered my questions and concerns. It seemed he was in a bit of a rush, trying to inform me of everything but then missed a couple things. I feel he just needs to take a breath, slow down a bit to relay all the information needed.
William W.
4 out of 5
7/16/2025
I resent being pressured to provide unqualified satisfaction with the service department. The pressure interferes with my relationship with the local dealership and decreases my enjoyment of the maintenance experience.
Melissa C.
5 out of 5
7/15/2025
Well done

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