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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1058 reviews 61%
4 star 365 reviews 21%
3 star 41 reviews 2%
2 star 140 reviews 8%
1 star 134 reviews 8%
Review Us
Kristine L.
5 out of 5
7/28/2025
It was fine.
Monte G.
5 out of 5
7/27/2025
Marcus great job, your the best!
Angela J.
5 out of 5
7/26/2025
Did a great job.
Eddy N.
2 out of 5
7/26/2025
I had a 10:30 appointment and pulled in and Marquis said it would be 2 hours before my oil change would be done. I said I had an appointment and he said so do all those cars ahead of you. (About 7 lined up in the bays). I had called a couple days prior to inquire on wait time and was told 45min- 1 hour. I figured I'd wait for that time. I was NOT about to wait for 2 hours, so had Chuck take me home. I may shop around in the future. I feel like Honda is all about upsetting unneeded services. You guys USED to be reliable and not feel like crooks.
Mandy M.
4 out of 5
7/26/2025
**** Jones is the nicest guy. I had quit coming to Honda previously because I did not have good customer service. **** was so kind and helpful. I will keep coming back now because of ****.
Alecia D.
1 out of 5
7/26/2025
I waited for an hour before any updates on my car. I was told my service was not 100% necessary and they pulled my car around and out of the shop without consulting me first. I told them I still wanted the service done and it took another hour. I was told it was going to be 1-1.5hrs total and it took two hours for an oil change. Overall, a bit disappointed on the staffs assumptions and lack of communication through the process.
Michael J.
5 out of 5
7/26/2025
**** was one of the best service guys we have had in a long time
Susan K.
5 out of 5
7/25/2025
He did a good job!
Kelly E.
5 out of 5
7/25/2025
None. Service was great, timely and efficient. Thank you
Brittany E.
4 out of 5
7/25/2025
Had a great experience
Ted K.
4 out of 5
7/25/2025
Print is too tiny for me to read. Marcus was great
Jeanne Sanderso.
5 out of 5
7/24/2025
Amazing! Competent and courteous. I was impressed when I came to get my car he called me by name. Everything ready. Loved to find the car washed and interior clean. Very nice experience.
Jolane J.
5 out of 5
7/24/2025
**** was great. Excellent communication with us. Definitely keep him around.
Margaret S.
4 out of 5
7/24/2025
Although Marqus was very busy he answered all my questions courteously. He did his best to get my car serviced promptly. Thank you
Tammy R.
4 out of 5
7/24/2025
**** was by far the best service person I've ever had. So polite and accommodating. I felt very valued and heard. He's a keeper!
Adela A.
4 out of 5
7/23/2025
I was satisfied with the service I received. I would appreciate NOT getting a survey every time I set foot in the dealership.
Martin H.
5 out of 5
7/23/2025
**** Jones is very caring and compassionate and definitely wants the best for the customers.
Chester S.
3 out of 5
7/23/2025
Service was great. Waiting nearly 2 hr from my appointment time, however, was far too long to wait
Haley S.
4 out of 5
7/22/2025
I was hesitant to come back to Underriner Honda’s service department after two poor experiences with a single service tech. I was pleasantly surprised with ****. Wonderful service and will be back to see him again!
Ann R.
5 out of 5
7/19/2025
**** answered my questions and kept in contact with me throughout the day.

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