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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1055 reviews 61%
4 star 363 reviews 21%
3 star 41 reviews 2%
2 star 140 reviews 8%
1 star 134 reviews 8%
Review Us
Cole G.
5 out of 5
11/20/2025
I had a great experience today regarding my service at Underriner! **** was absolutely helpful along with all the staff in the Honda service department. I have enjoyed my experience with Underriner for over a decade, and very much look forward to my next opportunity to utilize their expertise in my needs for sales and serviced in the future. A big thank you to **** specifically!
Tamara S.
1 out of 5
11/19/2025
I got my oil changed and assume the air filter was replaced.Then, I saw a video of my air filter and ask the question, what is that?I wish somebody would have told me.I needed to have that replaced
Cheryl B.
5 out of 5
11/19/2025
Exceptionally great treatment by **** - I’m very grateful!
Joseph S.
5 out of 5
11/19/2025
**** did everything he could to get my car fixed and in a timely manner. He strives to satisfy his customers and takes great pride in his work. Thanks ****!
Amber M.
5 out of 5
11/19/2025
Marqus was amazing! I appreciated his kindness and how informative he was! We always have great service there!
Richard S.
4 out of 5
11/19/2025
Took ownership of a mistake he didnt make and fixed the issue. Whats not to like. Thank you, Marqus.
Doreen S.
4 out of 5
11/19/2025
I like the good report on the car's electrical system. I appreciated the courtesy ride to Sam's club and when Pete came to pick me up. He helped me load my groceries and then when we got back, he helped me put things in my car. The service department was awesome, as was Pete, the courtesy driver.
Chuck D.
5 out of 5
11/18/2025
As always great job very dedicated individual!
Nacy W.
1 out of 5
11/17/2025
The radio was fixed to my satisfaction. I did not ask that the rubber around the passenger mirror on my vehicle be removed nor fixed. It was removed and destroyed. Such dishonesty. It will cost much more to fix with the damage. I only had to purchase one part. I now have to replace all parts.
Patrick H.
2 out of 5
11/13/2025
Took a long time, than they estimated over $3000 in repairs they said needs done, 1 of which was changing fluid in the rear differential, odd as it is only a front wheel drive, and I don't know why the car wash always bends my front license plate, they could take it off and straighten it, guess I'll have to do it again.
Arthur K.
5 out of 5
11/13/2025
Good to go
Tanya S.
5 out of 5
11/13/2025
Service Advisor was excellent. Very thorough.
Robert N.
5 out of 5
11/13/2025
Excellent, professional service and cost very reasonable
Richard S.
4 out of 5
11/13/2025
Its refreshing to see someone who cares and is honest. The world needs more **** Jones’.
Jordan R.
5 out of 5
11/12/2025
**** was fantastic to work with!
Jeremiah B.
5 out of 5
11/12/2025
Great customer service. Would highly recommend
Joseph S.
1 out of 5
11/11/2025
It took over an hour to tell me that the clip on my rear view mirror needed to be replaced and that they would have to order the part. It took way to long to tell me that they couldn't fix a somewhat easy diagnosis. Disappointed and frustrated...over an hour to tell me that??
Valorie S.
5 out of 5
11/8/2025
Every thing was explained to me , the staff was knowledgeable and courteous.
Judith L.
5 out of 5
11/8/2025
Marqus did an outstanding job. Thank you very much.
Teresa R.
5 out of 5
11/8/2025
Appreciate your expertise and help with my Honda!

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