We are not satisfied. We told them we needed the truck back no later than the 10th and they let us believe they could do that. We dropped it off on the 28th of May so they could work it in to see what was needed. We were to have an appointment on the 8th of June to actually work on it. We were texted on the 29th with what was wrong and we told them to order the part. We were told it would be done on the 5th of June. We went in on June 1st and applied for financing. At that point Todd stated it was an 8 hour job so we couldn't pick it up until the morning of the 8th. It wasn't done, put off 3 more times messed up vacation and still don't have our truck. It has been 3 weeks. We have been doing business with this company for 51 years and are not happy.
Have always had good service there.
I always appreciate how Mearl breaks down what was done but also the recommendation. It’s great because it helps me decide what I need to do first.
Worse service ever…and we have a fleet of vehicles. Our van was towed into your dealership. We tried calling at least 5 times to confirm whats going on. No contact from your service dept. After almost 10 days we talked to the service manager. We received a text stating the car as done and ready to pickup. We contact the Service Manager, and told it was a mistake. Texts were inadvertently being sent to clients. Then we find out it was actually ready. Kind of unbelievable from a Ford Dealership. Just more incompetent action after another, that seems to be the mission statement there at Underriner. Never again will we use your company from our company.
It was great to see so many Ray Schulten’s
employees still there after the business sold out a few years ago. To be acknowledged by my first name & still the same first class service I had come to expect over the years. Keep up the good work!!
Treated very well by Tod and team. Thank you all for respect.
This experience was great. I have been here several times in the last few years and received horrible results. Great to see that it can be changed for the better.
I was pleased with how well your service department was honest and upfront with how everything would be taken care of.
Great service advisor and great communication with customer service
Still hoping to get my truck fixed.
I had a 8:30 am appointment on June 5. Several maintenance items were needed as part of a 100,000 miles schedule. I checked in on my vehicle status at 1:15 pm and there had been no service performed on my vehicle yet. I cancelled my appointment and will seek other service options elsewhere. I was very disappointed after being a loyal customer for over 30 years.
Hard to reach and no follow up
I was surprised when my truck was delivered to the front for pick up and i asked if there was anything else needed and i was informed by Mearl that he was the “Nissan guy” not the “Ford guy”
After being in the dealership for a lengthy period of time for a software update i was pleased that Mearl was able to check me out after i explained that i thought it was ONE Underriner TEAM.
If there are two separate service departments it would be helpful if there was signage or uniforms that stated Ford Service or Nissan service
Mr. Billings was very helpful and was done in a timely manner.
I am very satisfied with the repair work on my vehicle.
My service manager was amazing.. absolutely 5 star. I will be back
I appreciated that Mearl called me back as I struggled with the AI chat bot scheduler. He got me scheduled quickly and out as promised.
Mearl is always kind and helpful to me, answering any questions I have that may sound silly to others - he answers with patience. I feel that he genuinely cares for his customers.
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