Need a report designed for an electric vehicle so I know the checks that were actually performed.
Great team,great service. Reasonable price. Thanks.
3.5 hours for a pre scheduled oil change
Todd was AWESOME!!! I was recommended by my neighbor to see Todd.. I’m very HAPPY I did! Thank you Todd and Ford team.. highly appreciate the great friendly service:)
I'm confused why they did not reset the oil light or fill the windshield wiper fluid
Great customer interaction. Very kind and helpful
You show the price online, then go in to pay, and it's 3 times as much. That's freaking ridiculous, this will be the last time I ever use you guys for anything.
Good costumer service and answered my questions.
Todd was great and is why I will continue to have my Transit service at Underriner.
Kudos to whomever actually did the service work as well.
Your Service manager however is another story altogether.
I dont feel my issue and options were explained to me at all. Only option provided was to get new engine for 20,000. No option to investigate more to fix. I will likely not return for fixes in future.
Mearle is always a great service rep.
Thanks for your informative assistance and prompt service!
My only one concern was there were footprints all over the back of the rig after I picked it up and I was told not to touch it for 24 hours so now everybody’s awesome in there and I’m sure it will wash off
Knowledgeable, courteous - excellent employee
Everything was great; the appt process was awesome with the new AI assistant. The part that was a bummer is that I initially asked for a tire rotation but when I checked in I asked that they not rotate the tires. When I was was driving home I saw on the receipt that the tires were indeed rotated and I was charged for it.
The service team went above and beyond great service. After Merle chased down the issue, Trevor made us feel like our issue would be solved and Paul made sure it was solved. Great work as a team and especially our thanks to Paul for top notch work and advise.
Thanks for getting us back on the road!
Joe and Lori Bowman
Your service team, including Merle is top-notch. They communicate well and went above and beyond to get it done in one day on the other hand your phone system is atrocious. The AI does not seem to work and you can’t get a confirmation that you’re gonna get a call back. I left multiple messages and never got a return call. Once I went out and spoke to Merle directly everything got done promptly. If I were you I would scrap your damn phone system.
If the power warranty doesn’t cover this fix, I wish I would never bought a vehicle from you guys. That’s the whole reason I bought this vehicle. Also the thing that ticked me off was I let you guys know it had transmission problems and you guys had me tow it to your shop knowing you don’t have the right tools, and you charged me until I called the manager and demanded not to pay for it. I just hope Chevy can fix a problem and warranty covers it. I’ve had issues in the past where you guys left the oil drain plug loose. I had my spark plugs and cables change there not even 10 miles and it was misfiring. You guys are always booked 2 to 3 weeks for an oil change. That’s what caused me to go to a different dealership for oil change now I see you guys do that so you can blame other dealerships. Videos and reports are gathering up to see who **** up.
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