Underriner Ford of The Dalles Auto Repair Service

Sid is awesome

Sid got my truck in and out and was fixed on the first trip! He always does a great job!!

I’m glad to see that customer service is still important at your dealership. I will definitely be back.

Cid went out of his way to make my experience excellent. Thank you

Wonderful job! I definitely will refer some friends. I still choose ford ! May nothing come in between me and FORD ! ????????✨???? everyone at Underriner are great ! ????

The lack of providing service, managing expectations or caring about my needs forced me to move the vehicle to a different provider. For one week the vehicle sat with no analysis of the problem being done. It clear there is a significant back log of vehicles and managers and owner of dealership don’t seem to provide resources to deal with back log. This was a sub standard experience that I should have never experienced. I will be reporting this experience to the Ford Corporation and recommending the dealership be closed or sold to new owners that care about ford customers.

My service was very efficient and timely. Completed ahead of estimated time.

Sid is the best at customer service and even goes out of his way to make sure his customers are completely satisfied.. I appreciate the professionalism frm mechanics and the whole team!!! Thank you!!

I had an unexpectedly long day

Just found out the filter is leaking oil. One of my employees noticed the dripping on the concrete and he had to crawl underneath and tighten it up.

Ok

People make such a difference. It would be worthwhile to purchase a Ford simply to be able to work with the people at Underriner Ford. Jake made getting my car serviced a pleasant convenient event. Finding out that my dog would be welcome is a game changer as well. Keep up the greatness.

Thanks

Great team. Sid has always been great to work with.

Good job

I scheduled an appointment through the Ford app to have the recall on my truck done. When I showed up for my appointment,two weeks later, I was told the shop was closed for the day and I should have called despite receiving confirmation texts and scheduling through the app for a previous recall. So, I was scheduled for 2 weeks out. I showed up to my appointment and was told the only guy who can work on Lightnings might not be in today. This after getting a confirmation an hour before. So, at 830, I left the truck and waited to see if was going to get done. At 1430 I got a call that my truck tested bad and they didn't have the parts to repair it. So when they get the parts they will call and schedule me for a third visit to get this recall done. This will be the third day I'll have to take off work to get a "free" recall done. I would also like to bring up the lackluster customer service representatives I've delt with so far. Both of which seem to treat customers like an inconvenience to be delt with rather than being helpful. They seem to not want to be there.

I think the mechanics need to wear plastic gloves when they are goin inside the vehicle because some time they have grease on their hands

All good!

No knowledge of Ford rewards and I wasn't taken seriously when I brought up my car acting irregular and suspicion of the wrong oil being put in my car from the previous service.

Sid was kind and helped a lot. I was very distressed. Thank you Sid for doing your best and helping me get the best out of a crappy situation.