I scheduled an appointment through the Ford app to have the recall on my truck done. When I showed up for my appointment,two weeks later, I was told the shop was closed for the day and I should have called despite receiving confirmation texts and scheduling through the app for a previous recall. So, I was scheduled for 2 weeks out. I showed up to my appointment and was told the only guy who can work on Lightnings might not be in today. This after getting a confirmation an hour before. So, at 830, I left the truck and waited to see if was going to get done. At 1430 I got a call that my truck tested bad and they didn't have the parts to repair it. So when they get the parts they will call and schedule me for a third visit to get this recall done. This will be the third day I'll have to take off work to get a "free" recall done. I would also like to bring up the lackluster customer service representatives I've delt with so far. Both of which seem to treat customers like an inconvenience to be delt with rather than being helpful. They seem to not want to be there.
I think the mechanics need to wear plastic gloves when they are goin inside the vehicle because some time they have grease on their hands
No knowledge of Ford rewards and I wasn't taken seriously when I brought up my car acting irregular and suspicion of the wrong oil being put in my car from the previous service.
Sid was kind and helped a lot. I was very distressed. Thank you Sid for doing your best and helping me get the best out of a crappy situation.
Sid was very helpful and I would recommend your company to others
Sid is always very helpful and has a lot of knowledge about Ford vehicles. With his decades of service in the Ford industry he is the best.
Service was timely, professional, and smooth.
After waiting over a month for a service appointment, the correct parts had not been ordered and the service wasn’t completed. The advisor was apologetic and is working to correct the error, but obviously this experience fell short of complete satisfaction.
I will never do business with your branch in the future.
Sid Nodurft service advisor is a definite credit to the dealership. Very well informed of all aspects of his job!
Great service and knowledgeable
Everything was completed on the repair list. We are completely thrilled with the completed work!
It was an easy process, Cody was very helpful and listened to my concerns and questions. I like to be able to explain what my needs are and to be able to express my concerns with buying a new car. He was very understanding and helpful.
First, Sid and the staff are awesome. I get my regular maintenance done there and will continue to do so. I am very happy with their performance, attitude, helpfulness, and ultimately their results.
I am unhappy with the cost of this last repair and that a single sensor required the tank, module, and harness isoeaks to poor design and in my opinion Ford as a company should own all but the cost of the sensor.
Very satisfied but what happened to the free car wash
Well, done, Sid, that was great work
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