Underriner Ford of The Dalles Auto Repair Service

Professional,friendly, very accommodating,informative as to the condition my PU was in

Many thanks! I’ve always been a “Ford person”, and you guys are definitely an important part of the reason why!

Unbelievable service as usual

Sid rocks and deserves a raise

My vehicle was done in a timely manner and sid was very good about following up with the vehicle and it's issues, thanks Sid

I love my EV

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I appreciate this opportunity to explain myself and hopefully come to soft landing. I originally dropped off my car and I had budget of $600. We went over my approved budget it’s ok as long as my car is fixed but then I was told that I could not pick up my car until balance was paid. I was very disappointed because it took me a month to pay it off that is a long time to go without my car. Then the battery was dead from the dome light left on. Sid said oh well your battery was old anyways. It no longer holds a charge. The car was not finished emergency lights still flashing. How could it cost that much to get it out of theft mode. When I called about continued issues Sid did not return my calls. I finally was told what I originallly said was wrong with the car when I dropped it off. I could have did this repair of jumpering wires myself not really dealership quality work. I understand there are two sides to every story so I’ve been reluctant to complain to management or online because I’m former Gresham Ford employee and want to see you guys succeed. To be honest after this repair I’m left dissatisfied dissatisfaction unresolved issues feeling like I’m not valued or trusted as a customer. I hope this sheds some light on the ball being dropped on this account and prevent further damage with future customers. Let me know if you have any questions or would like me to fully explain any of these issues. Thanks Zeke R

Sid and his good Tech had experience with the “Blue Cruise “which they were sure would cure that was causing the problem,,, they took that program off my truck which Thanx to them I think my problem might be resolved!

Treated with respect steps were explained well and we appreciate the service quality.

The service was great.

Side is the best thing ever to happen with your service department and that even includes the period years ago when I was service manager.

Diagnosed and resolved the problem. Sid is great.

Satisfied

The transmission service I requested and scheduled was for fluid AND filter change. Just a fluid exchange was done. Jake kindly provided a small discount for the misunderstanding. Otherwise all good: friendly, timely.

Always great service in the service department, thank you

Merle was excellent!

Very friendly , good sense of humor !

I appreciate the phone call that there was a shortage of staff members and being informed that the oil change may at a little longer than normal. Jake was very polite and professional. I was very impressed that there was no delay due to the staffing shortage.

Sid is ALWAYS so friendly and communicative with me. Always smiling and great general conversation. I appreciate him and the whole service team! Thank you!