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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1719 reviews 65%
4 star 576 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 151 reviews 6%
Review Us
Marcus H.
5 out of 5
10/21/2025
Jessica and techs did good!
Kari W.
2 out of 5
10/21/2025
I received 3 calls to schedule the recall within 3 1/2 hrs. When my husband scheduled it (as all calls were while I was working). They told him it’d be an hour. I get there today and they said it’d be 45 min for the maintenance look over and then an additional hour and a half to two hours for the recall. Ended up taking almost 2 hours total. Time communication has always been an issue with the service department I feel. I just ask to be more open and honest so people can appropriately accommodate who don’t live in Kokomo. I drive 45 min to service my vehicles there, not just in city limits.
Diana H.
3 out of 5
10/21/2025
It's been 2 yrs getting the pump fixed, so glad they got the part.
Ron R.
4 out of 5
10/21/2025
Trust is very important part of repeat business. Have my trust
Timothy H.
5 out of 5
10/20/2025
Very professional, kempt me informed, and was personable.
Rebecca B.
5 out of 5
10/20/2025
They were very helpful and solved my two problems. Nice!
Carla T.
5 out of 5
10/20/2025
Very polite and efficient
Jan Y.
5 out of 5
10/20/2025
Very nice and friendly employees. They mean to please.
Dennis H.
5 out of 5
10/20/2025
I was very please with the updates on my vehicle from Jacob Handy.
Robin L.
4 out of 5
10/18/2025
Jessica was very friendly, answered any questions. All went smoothly and we appreciate the multipoint inspection and maintenance report
Frank I.
5 out of 5
10/18/2025
Thought service took longer than expected.
James A.
5 out of 5
10/17/2025
Kokomo Auto world is a fantastic place abd it seems like they really care about serving and serving well. Never have a doubt if my vehicle is fixed right and if pricing is fair.
Gloria K.
1 out of 5
10/17/2025
The software in our vehicle was reset. Auto chair positions and phones would not connect properly. Will have to reset everything again.
Julie P.
4 out of 5
10/16/2025
I’m happy to know that I can get my Acura serviced in Kokomo. Much more convenient than going to Indy.
Jennifer H.
5 out of 5
10/16/2025
Nice job. ????
Rachel E.
5 out of 5
10/16/2025
Fast & smooth service!
Fazal R.
5 out of 5
10/16/2025
Very good service. Excellent people.
Scotty S.
5 out of 5
10/15/2025
Very professional, and very informative. Can definitely see coming back in the future for my vehicles needs.
Robert M.
3 out of 5
10/15/2025
When they were done with my vehicle I found the passenger side seat a little dirty but Overall they did excellent work.
Maythel P.
5 out of 5
10/15/2025
My car is good as new thank you kokomo toyota staff and crew the consistency of your good service are very satisfying and always amazed me thank you staff and crew of kokomo toyota for taking care of my car????

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