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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1772 reviews 65%
4 star 595 reviews 22%
3 star 90 reviews 3%
2 star 106 reviews 4%
1 star 159 reviews 6%
Review Us
Cynthia I.
5 out of 5
11/21/2025
We appreciate the great customer service we receive on our vehicle's.
Brent S.
1 out of 5
11/21/2025
I came in for an oil change and to have them look at the infotainment system that was going blank. My first words out of the car were "The infotainment system has not messed up since I made the appointment, so don't waste time trying to fix something that isn't broke. His comment was, "Isn't that the way it always goes?" So I go to pay for the oil change and he has a $159 labor charge for working on infotainment system. Then he proceeds to tell me that they couldn't find anything, and I'd have to wait until it stops working completely. SO WHY AM I CHARGED FOR THEM TO TELL ME WHAT I ALREADY TOLD THEM??? So he went and asked his manager about it and surprise... tough luck! So they lost a buying customer and a service customer. The manager had a chance to make it right and Jordan had a chance to tell the whole truth, but neither one cared about me as a customer.
Gus F.
5 out of 5
11/21/2025
My pleasure
Keshia R.
4 out of 5
11/21/2025
Jordan was very professional and took good care of me and my vehicle. Thank you. ⭐️⭐️⭐️⭐️⭐️
Jacob H.
3 out of 5
11/20/2025
He’s got some weird shoes.
Eva V.
5 out of 5
11/20/2025
No comment at this time.
Debbie N.
2 out of 5
11/20/2025
The work completed and my service rep was great. My complaint is with the waiting room. The TV was very loud and in addition a gentleman was doing the floors with a very noisy machine. I left with a huge headache. Why aren't your floors done during non business hours?
Carleton A.
5 out of 5
11/20/2025
Fast and professional
David M.
4 out of 5
11/20/2025
Job was performed quickly and without any problems.
Patricia K.
4 out of 5
11/20/2025
Jordan and your team took very good care of me despite the phone problems we had. Thank you for getting my clock to display the correct time as well!
Janette C.
2 out of 5
11/19/2025
The cashier was condescending. Made me uncomfortable.
Dawn M.
5 out of 5
11/19/2025
The staff is very polite and explains service done in terms that you can understand.
Amie R.
5 out of 5
11/19/2025
Jacob is always friendly and knowledgeable. He has helped me many times and I feel good about the way my car concerns are handled. He always answers my questions.
Melody J.
5 out of 5
11/18/2025
Great job
Mary B.
4 out of 5
11/18/2025
Services required were done in time frame quoted. During the wait I was updated by text messages.
Rita S.
5 out of 5
11/18/2025
The service experience was quick, easy, and very friendly.
Jamie M.
4 out of 5
11/18/2025
They are a great garage too take your vehicle you would be very satisfied.
Sheryl H.
4 out of 5
11/18/2025
They always so nice and very clear what they have to do to get my car ready for use
Avis B.
4 out of 5
11/18/2025
Jessica Koon is a godsend. We came from hours away Northern Indiana. We were taking our youngest, disabled son to Riley for an appointment when the check engine light came on and later started blinking. We googled the closest Honda service and arrive at 715am. When the service dept opened at 730am, we were kindly greeted by Jessica and was fit in at 845am for diagnostics. Although the part was not in stock, she found the part in Indy. I asked about renting a car to get my son to the appt and if there was any possibility that I pick up the part and drive it back, would they do the repair? They did! We got to the appointment on time. Thank the Lord we left really early amd were met with Jessica. We got home safely the same night and able to pick our other son from a friend's house. Now the kids are in their beds and we are all home safe. We are so grateful! Thank you!
Mitchell Y.
4 out of 5
11/18/2025
Jessica did an excellent job. She is an attentive listener and explained how the maintenance process would go and was very detailed in her explanation of the after maintenance results. Well done!

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