About Blog
Login
Service Center

Real Reviews From Verified Customers

Service Center Review Summary

5 star 1718 reviews 65%
4 star 576 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 151 reviews 6%
Review Us
Shannon W.
5 out of 5
6/4/2026
Thank you.
Misty J.
5 out of 5
6/4/2026
Wonderful!
Janice W.
4 out of 5
6/3/2026
Every thing was great.
Jennifer F.
5 out of 5
6/3/2026
Customer service was good!
Jacquelin L.
1 out of 5
6/3/2026
Checking in/out my car was great. However, my skid plate had been unfastened and was failed to be refastened so as I started my journey to a work trip out of town, my skid plate was dragging on the road. I already started behind schedule being on the road so I could not go back and ask them for fix til I come back from trip. Anxiety from this situation is not appreciated. I did express to the team that I have been outsourcing for oil changes and tires due to inconveniences like this in the past..
Mark J.
5 out of 5
6/3/2026
Very impressed with Kokomo Toyota. Very much appreciate the professionalism and honest customer service I received. Thank you Mark J
Phil H.
5 out of 5
6/2/2026
Excellent, prompt service! ????
Debra C.
1 out of 5
6/2/2026
Nothing was done to correct the problem. All I got was a paper telling me all the other things that supposedly need done. I paid for nothing.
David E.
5 out of 5
6/1/2026
N/a
Connie L.
5 out of 5
6/1/2026
They always does an excellent job. I am always well satisfied with the service you do.
James M.
5 out of 5
5/30/2026
Excellent service
Nathan T.
5 out of 5
5/30/2026
Amazing and fast job, very lovely friendly staff as well !
Christina W.
2 out of 5
5/29/2026
Staff were super friendly and helpful. But I mentioned when I called to schedule, when I dropped off my car, and when I checked out that I wanted the maintenance my prius said was due and to get my AC fixed. I even made comments about leaving to go out of town and being thrilled they could get me in and fixed so I wouldn't need the cost of a rental. When checking out I mentioned when I called prior being told they would do a diagnostic and was glad they could fix the AC. That is when it was mentioned about them doing something different. I still believed it was an AC fix but temporary like refilling/recharging the AC and made that comment. My payment was taken and I left without the repair I wanted and when able to look up what was done it was not what was requested and was not even close to needing to be done!!
Sue B.
4 out of 5
5/29/2026
Everyone I dealt with was awesome! It was my first service trip to Kokomo auto world and I cannot say enough good things about it. I have always owned GM vehicles because I worked for General Motors as my parents. I have no real complaints about the GM Service departments that I interacted with, however, they do not hold a candle to what Kokomo auto world does. Keep !
Carleigh F.
5 out of 5
5/29/2026
Justin was very informative and extremely helpful
Seth M.
5 out of 5
5/27/2026
Very, very satisfied with Jessica Koon and Jim Adams. They both listened closely to my issue and interacted with me the entire time to make sure it was solved thoroughly. I am already recommending them to friends and family.
Susan A.
5 out of 5
5/23/2026
Very courteous and helpful. Always answers any questions I may have. Susan A
Angela S.
5 out of 5
5/22/2026
We were wonderfully pleased that the navigation system was replace and now working perfectly
Tina E.
3 out of 5
5/22/2026
I should have received a tire rotation during the oil change but that couldn’t be done due to the rear hub assembly issue. When they fixed the rear hub assembly I thought the tire rotation would have been done at that time but it was not. I was told I could schedule a tire rotation appointment for a later date however I live in Logansport and I have already made 2 trips to Kokomo I didn’t want to make another with the price of gas. So I will have to have that service done locally.
Anthony P.
5 out of 5
5/22/2026
Everything went very smoothly it was very much appreciated

Loading...

Service Center Address
Service Center Hours
Service Center Directions
Service Center Review
Service Center Appointment
Service Center Recommended Dealers
Service Center Article
Service Center Specials
Service Center Photos
Service Center Videos
Service Center About
Service Center Contact
Service Center Cs Thanks
Service Center Apt Thanks
Service Center How It Works
Service Center Listen
Service Center Review Sort

We use cookies to personalise content and ads and to analyze our traffic. We also share information about your use of our site with our advertising and analytics partners who may combine it with other information that you've provided to them or that they've collected from your use of other services.