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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1719 reviews 65%
4 star 576 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 151 reviews 6%
Review Us
Mary M.
4 out of 5
10/15/2025
Very nice guy
Thomas S.
5 out of 5
10/15/2025
Good work, done by good people.
Kevin S.
1 out of 5
10/15/2025
I didn’t think to check my tire pressure before I left to go home. The cold tire pressure is supposed to be 35. Front is at 33 29 Rear is at 33 31 It may seem trivial, but with cold weather coming, my tire pressure light will almost certainly come on during the first cold snap. I chose drive 40 minutes versus the 7 minute drive to Estes Toyota because they did not check the tire pressure on my last service with them. Maybe checking tire pressure is not part of a standard 5K service? Do I have to explicitly ask to make sure that the tire pressure is checked?
Bob Z.
5 out of 5
10/14/2025
Kept me updated during the entire service process. Service was completed in less time than estimated.
Thomas F.
5 out of 5
10/14/2025
Trey is great! He's the person you see first when you visit the service center. You definitely have him in the right place! He has always treated us with respect and made us feel like we are important.
Christopher G.
2 out of 5
10/14/2025
All three adjustments of the seat position of my car were changed. Sorry, being the only driver of the car, I may be more particular about this than most people, but this was annoying. You should use someone who can drive customers' cars a few feet without changing seat position to move the cars around. You surely have someone who could do that. I could, even though I'm 79 years old.
Laura W.
1 out of 5
10/13/2025
Car has around 22k miles and tires are not good. They continually need refilled each week.(not because of temperature changes)I spoke with the gentleman today and really have no reason except not a good tire when vehicle was made.
April B.
5 out of 5
10/13/2025
Thank you for keeping me updated while I waited on my service.
Stephen W.
4 out of 5
10/11/2025
Only one issue. I could not access information about the status of the service from the KAW text msgs. I could not verify my identity, even though I typed in my phone number and/or email address
Heather W.
4 out of 5
10/11/2025
Trey is knowledgeable, professional and to the point. I like that. He didnt over do or under do his job. He did it well and he took time to show me the '26 models and told me when they would be available. I recommend that you give him a raise in salary. An employee that good is hard to come by.
Sheila F.
5 out of 5
10/11/2025
Once again, a fabulous job.
Kriss A.
5 out of 5
10/10/2025
Your welcome I was completely satisfied with service
Amy B.
5 out of 5
10/9/2025
Jake has always gone above and beyond for me when I’ve had my car in for service. Very much appreciated for his kindness. The whole service department needs a big thank you, also ????????
Rick A.
5 out of 5
10/9/2025
Pleased
Jeanette S.
5 out of 5
10/9/2025
Great service and friendly people
Maria D.
5 out of 5
10/9/2025
Everyone was great! Thank you!
Christina P.
3 out of 5
10/9/2025
They weren’t done with my car on time but made sure I had a rental free of charge to get my kids to their appointments. I’m greatly appreciative.
Allan K.
5 out of 5
10/8/2025
Great service
Jessica S.
5 out of 5
10/8/2025
Jake Handy is always professional, communicative, & explaons servies very well.
Terry K.
3 out of 5
10/8/2025
Please send the survey from the manufacturer. Because I was completely satisfied with Kokomo Auto World and their employees, but I am not happy about the fact that Honda is now putting break-in oil in places which has to be replaced at a $200 expense to me.

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