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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1719 reviews 65%
4 star 576 reviews 22%
3 star 86 reviews 3%
2 star 103 reviews 4%
1 star 151 reviews 6%
Review Us
Charles L.
5 out of 5
11/25/2025
Excellent service. Thanks.
Jordan T.
4 out of 5
11/25/2025
Jordan T
Debra B.
5 out of 5
11/25/2025
Jessica was polite and professional.
Maria S.
5 out of 5
11/22/2025
Ok
Danny R.
5 out of 5
11/22/2025
The service work was done efficiently and on time. Jacob was courteous and professional.
Chittibabu G.
5 out of 5
11/22/2025
Jacob Handy was very courteous.
Susan B.
3 out of 5
11/22/2025
I came in for a recall and they couldn’t figure out why they couldn’t do it so we’re there about an hour and a half but it was OK I can play my game and read the newspaper there as good as I can at home I’m retired
Donald G.
4 out of 5
11/22/2025
the 90 minute job took 30 minutes. I always feel I can trust the staff at Kokomo Honda/ Toyota
Thomas S.
4 out of 5
11/22/2025
Was professional and the price was right
David C.
4 out of 5
11/22/2025
Nice, smooth system in the Service area
Bruce F.
4 out of 5
11/22/2025
Kokomo Toyota did me an awesome job of servicing my brand new Toyota Crown Signia and I will now on always have it service and taken care of at Kokomo Toyota. I live in Florida for the winter and Kokomo Toyota hands-down is a great dealership! Kokomo Toyota did me an awesome job on servicing my brand new Toyota Crown Signia and I will always have them be my favorite place to take care of my Toyota service ! I live in Florida for the winter and Kokomo Toyota hands-down is a much more of a stand-up dealership . They deserve my business and they will get it.????
Christine H.
5 out of 5
11/22/2025
A great experience all the way around!
Douglas M.
5 out of 5
11/21/2025
Service was prompt and courteous. No disappointments.
Cynthia I.
5 out of 5
11/21/2025
We appreciate the great customer service we receive on our vehicle's.
Brent S.
1 out of 5
11/21/2025
I came in for an oil change and to have them look at the infotainment system that was going blank. My first words out of the car were "The infotainment system has not messed up since I made the appointment, so don't waste time trying to fix something that isn't broke. His comment was, "Isn't that the way it always goes?" So I go to pay for the oil change and he has a $159 labor charge for working on infotainment system. Then he proceeds to tell me that they couldn't find anything, and I'd have to wait until it stops working completely. SO WHY AM I CHARGED FOR THEM TO TELL ME WHAT I ALREADY TOLD THEM??? So he went and asked his manager about it and surprise... tough luck! So they lost a buying customer and a service customer. The manager had a chance to make it right and Jordan had a chance to tell the whole truth, but neither one cared about me as a customer.
Gus F.
5 out of 5
11/21/2025
My pleasure
Keshia R.
4 out of 5
11/21/2025
Jordan was very professional and took good care of me and my vehicle. Thank you. ⭐️⭐️⭐️⭐️⭐️
Jacob H.
3 out of 5
11/20/2025
He’s got some weird shoes.
Eva V.
5 out of 5
11/20/2025
No comment at this time.
Debbie N.
2 out of 5
11/20/2025
The work completed and my service rep was great. My complaint is with the waiting room. The TV was very loud and in addition a gentleman was doing the floors with a very noisy machine. I left with a huge headache. Why aren't your floors done during non business hours?

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