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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1772 reviews 65%
4 star 595 reviews 22%
3 star 90 reviews 3%
2 star 106 reviews 4%
1 star 159 reviews 6%
Review Us
Frances O.
4 out of 5
2/20/2026
I have never had anything but great service from Kokomo Honda. From the minute you pull the car into the Service department , there’s nothing but polite/kind employees. Even tho they stated they were running a bit behind, it did not effect my time spent waiting. Another flawless experience today!
Cynthia R.
5 out of 5
2/20/2026
Always pleased with my service and trust the service department to do their very best.
Cheryl G.
5 out of 5
2/19/2026
Friendly and helpful staff! Good service!
Gus F.
5 out of 5
2/19/2026
Jessica is fantastic. Give her a raise!
Gwendolyn N.
5 out of 5
2/19/2026
Thank you for the quick service!
Rick S.
5 out of 5
2/19/2026
Very knowledgeable
George F.
5 out of 5
2/18/2026
Excellent service. Justin was awesome. Parts fept were great. Overall a great process.
Lisa H.
5 out of 5
2/17/2026
Very professional and explained everything in an easy to understand manner.
Jon W.
5 out of 5
2/15/2026
Great service!
Katherine G.
4 out of 5
2/14/2026
This is my second time going to Jessica for my car services and she has great communication with the services that are being done with my vehicle. She’s so kind and I appreciate her transparency.
Robert M.
4 out of 5
2/13/2026
My car was in and out within 30 minutes or less I was very satisfied with the outcome, job well done.
Thomas F.
4 out of 5
2/13/2026
Jacob was wonderful! You certainly have him in the right position!
Ashley J.
3 out of 5
2/12/2026
He picked my car up from my house to be serviced & girl could get used to that. I didn’t have to go out in the cold or sit in the cold lobby & listen to a man speak too loudly on his cell phone for 2 hours. Can we do this every time I need service?!
Dennis L.
1 out of 5
2/12/2026
Three hours seemed like a long time to wait. I probably would have dropped it off and picked the car up the next day if I had known.
Robert M.
5 out of 5
2/12/2026
Very pleased how everything went today I have no complaints about anything the service team did a job well done.
Wendy Z.
2 out of 5
2/12/2026
The service was great, I love it there, but no one could explain why the drain plug wears smooth, other than I will need to get a better one from the Mazda dealership. That’s all, I trust your technicians with my car. If the drain plug is stripped, I worry about the oil pan being damaged.
Monelle M.
5 out of 5
2/11/2026
Very friendly and knowledgeable!
Rick S.
5 out of 5
2/11/2026
Justin did an excellent job
Lauren S.
4 out of 5
2/10/2026
Jordan was very accommodating and thorough with his service suggestions. When I had to come back a second time to figure out why the check engine light was still on, I was checked in quickly and serviced quickly as well!
Ashley J.
1 out of 5
2/10/2026
Appt at 8:30 was for tire pressure sensors which I was told at my last appt were special ordered. Today at my appt I was told they did not have them & would have to be reordered (I rescheduled my original appt). I was offered to have them get some from the parts store down the road which I agreed to. I then waited over 2 hours & was told after 11:00 at check out that the parts did not work & they would have to order oem anyway. This appt has been scheduled for many days. Who is responsible for checking your daily appointments & assuring you have the parts needed to complete the scheduled service? To his credit, Jordan did say he would make this right.

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