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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1772 reviews 65%
4 star 595 reviews 22%
3 star 90 reviews 3%
2 star 106 reviews 4%
1 star 159 reviews 6%
Review Us
Susan M.
4 out of 5
2/27/2026
Jessica Koon was so helpful. I was having a really hard day (my mom had been hospitalized and I was driving from Cincinnati to South Bend) and hit a pot hole which destroyed my tire. She was kind, helpful, and super efficient when I got to the dealership with the tow truck. Had me out in a loaner car quickly and was super flexible with my return plans. She was really great!
Merrill B.
4 out of 5
2/27/2026
When you send me video of potential repairs it wod be nice if the video had audio I could hear . Makes no sense to send a video with no audio for us to be able to make a decision on what we might want you to do to resolve the issue you are trying to relay to us .
Caleb H.
5 out of 5
2/27/2026
Jessica is great! She is always professional and kind. She is knowledgeable and does a good job explaining the service/options available.
Melissa F.
4 out of 5
2/26/2026
Yes, job well done! I do wish they had later times or Saturday hours, as it is very hard for me to get there during the week.
Richard L.
3 out of 5
2/26/2026
The only problem we had was he forgot to reset the clock! Other then that no problem!!!!
Timothy S.
5 out of 5
2/25/2026
Timely in getting my car servicing done. Very professional! Thanks
Donna V.
5 out of 5
2/25/2026
Awesome team
Christina E.
4 out of 5
2/24/2026
Just wish the Service technician would’ve had time to wipe it down and also wash the exterior when they were finished as this car was broken in to and there was marks where this guys shoes and hands were all over the inside of my car! But I sure was happy dealing with Jessica. She worked well with the insurance company too! Thank you!
Faith H.
5 out of 5
2/24/2026
I was very impressed with how fast everything went today and how thorough he was!
Kimberly H.
5 out of 5
2/24/2026
It’s so important for me to keep my Honda 100% in safe driving condition. I am satisfied with the Kokomo Honda team here and all of their honesty and professionalism I receive. Thank you ????
Nedalyn S.
5 out of 5
2/24/2026
Best service ever. Everyone so kind and helpful! Always a pleasant experience
Robert H.
3 out of 5
2/24/2026
Only complaint is I ordered for tire rotation. I am sure that was done as well as tire pressure being adjusted on each tire. But Upon delivery of the car after service, the alert LOW TIRE PRESSURE is being displayed. Is the pressure truly low or was the Alert Limit not reset in the onboard computer? I will be returning to the shop to have the tire pressures verified and have this alarm addressed.
Dennis H.
5 out of 5
2/21/2026
Like always excellent service. The service team is very friendly.
Sharol E.
2 out of 5
2/21/2026
Everyone was very nice and did a good job but…. They told us we need $5500 of work on our car. They said there was a recall several years ago but we never received any notice. The car is a 2009 but it only has 123,500!miles on it. They could have told us a long time ago since we always bring it in for service. The more I think about it the more I feel tou should make it right. We bought that Toyota because they are supposed to be a good car. Since we thought it would be our last car. Please reply.
Cayden L.
5 out of 5
2/21/2026
He was charismatic, friendly, and explained in great detail the things done on my car.
Gary T.
5 out of 5
2/21/2026
Yes I was 190%satisfied thank you
Kylee S.
1 out of 5
2/21/2026
since when is an oil change not covered? i had to pay $304.00 for an oil change and brake fluid. the code i received when the wrench appeared was A127. when i questioned jessica about it she stated something about the miles and time frame. i didn’t know there was such a thing with a lease.
Mary M.
5 out of 5
2/20/2026
Jacob always does a great job and is always kind and helpful!
Jennifer L.
4 out of 5
2/20/2026
Jessica was very thorough in explaining maintenance option
John P.
5 out of 5
2/20/2026
I was VERY satisfied with the service, and with Jessica!!

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