Service Center

Real Reviews From Verified Customers

Susan B.
5 out of 5
3/9/2026
Thank you
Janice S.
5 out of 5
3/8/2026
Thank you!
Jean E.
5 out of 5
3/7/2026
Good job thanks
Wenona B.
5 out of 5
3/7/2026
Justin was polite, professional and explained everything.
Brian T.
4 out of 5
3/7/2026
They patched my tire at a great price and did it quickly
Alicia H.
2 out of 5
3/7/2026
Everything was fine until someone with a computer decides to harass me on a Friday evening. I am considering going to Lafayette and having my car serviced. I find no joy in having a beep on my phone asking a stupid question. I love that I can make my opinions known because I've only told you this about 7011 times and nobody ever replies to me or read this message. Good day Diane.
Kerry O.
3 out of 5
3/6/2026
Kokomo Auto World was great in replacing my windshield, but I am wondering why Toyota allowed it to be delivered to the dealership without noticing the flaw themselves.
Susan B.
4 out of 5
3/6/2026
Great service. Got me right in.
Frank I.
4 out of 5
3/5/2026
Very pleased with the dealership
April T.
5 out of 5
3/5/2026
Justin Brantley was awesome great customer service and polite understanding and caring.
Kimberly N.
2 out of 5
3/4/2026
Mistakes are compounding. Few oil changes ago there was a cap left off one of the fluid tanks. I didn’t know about it since I can’t get the hood release cable to pop the hood … next time it came in for service they told me about it and it irritated me. Then last summer I had new tires placed. When it got cold my tire sensor light came on. I brought it in to check on the tire pressure saying I thought the right front looked low. I was told naw the pressure is fine. Light sensor never went off. Then a month ago I brought it in for another oil change and I asked for tire rotation and to check the pressures as the sensor light is still on. I was told the tires were rotated and the pressure was still fine. Now I’m back at the dealership because right front is flat. Service advisor when I told him the issue he said still right front? I said yes I was supposed to have a rotation so does this mean that the service I PAID for last oil change not done? He said he trusted the techs so they said the tires were rotated. I took him to the right side and said this is still flat and I’m not having issues with any other tire.. well they may not have rotated but they might have… this is maddening.
Natalie D.
4 out of 5
3/4/2026
Jessica Koon at Kokomo Honda did an incredible job. My repair required Honda to order a new tire and file a claim with my Wheel & Tire protection. Jessica took care of everything. She was also friendly, attentive, and professional. Thank you!!
Sharon R.
4 out of 5
3/4/2026
Kind,good and complete service. Prompt
Dorothy S.
5 out of 5
3/3/2026
Always satisfied with the service I receive from Kokomo Auto World.
Mary J.
5 out of 5
2/28/2026
Great customer service.
Sarah H.
4 out of 5
2/28/2026
Please update name and email in this vehicle. This is Jody Heath and email if
Sue B.
1 out of 5
2/28/2026
Super nice staff. Very quick to diagnose the issue. Due to year of vehicle and miles in the car decided not to fix but to go a different route. Car was being picked up by someone else whom purchased it knowing it needed work. We couldn’t get the the screws out of the plate do we asked for assistance one screw came out but one didn’t do they took back in the shop drilled a hole in the screw and backed it out Took about 15 minutes and they charged $90+ dollars. I didn’t expect to be free but I did expect it to be fair.
Corey C.
5 out of 5
2/28/2026
The service team in Kokomo is exceptional
Debbie W.
4 out of 5
2/27/2026
If I lived in Kokomo he would have my business forever
Parveen K.
5 out of 5
2/27/2026
very good

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