From the moment I arrived, the staff was friendly, professional, and efficient. They explained what service my car needed without any pressure to add unnecessary extras, which I really appreciated.
Fast service! Thank you to all the hard working employees. I was greeted and my questions were promptly answered. Justin was very polite and informative. Great team you have there!
Jordan has excellent customer service skills. He’s always very friendly, helpful, knowledgeable and an overall good person! Thank you Jordan!
He was awesome. Smooth like butter.
Service completed in timely manner.
Everyone was very helpful.
First visit for service at Kokomo Honda. It was a great visit
Timely service and pleasant staff
Absolutely awesome service, everyone was so kind and helpful
Jake, WasProfessional, thorough, and kept me updated on the service being done to my car. I had a question about how to remote start my car and Jake was able to not only explain it, but show me how to do it!Justin, new to his role was was also very helpful with answering questions and explaining the service my car needed. Check-in was smooth and efficient. The waiting area was clean and well stocked. Having happy nutrition in need me the waiting area makes it irresistible to try their products!
Jake did a great job, and got me back on the road the next day.
Jessica was an absolute pleasure to work with today. She saw that I was stressed about many things beyond my car. She made it her personal mission to make everything right with a "bring back" after a very pricey repair that wasn't done properly nor completely. She was kind, thorough, and made sure my car was 100% right!!
In and out no trouble what so ever love it
Service was quick and they identified items that needed to be replaced. The oil change took less than an hour.
Very satisfied with courteous treatment and the clear explanation of the multi-point inspection. Work was done very well, especially on a cold, snowy day. Got in quickly for a needed service. I'm very appreciative!
A great first impression!! Thank you for that!!!
Thank you so much for being able to get my car taken care of quickly and efficiently! Your team rocks!
Jordan always takes care of my vehicle and gets it done in a timely fashion. He is not pushy about upselling things I don't need or want, which I greatly appreciate. I have not always had great experiences at the Kokomo Auto World service center, but I've always had a good experience when Jordan is working. Please keep up the good work.
Jacob was very professional. His attitude was very positive and projected a deep understanding of my problem!
I was told on the phone when scheduling the service that for the oil change and the coolant exchange it would be estimated at $245. When I was sent a text from the service department after they had done the full inspection it stated that it would be $256. When I arrived to pick up my car they told me it was $356. When I questioned it they said they forgot to include the “parts” for the coolant exchange. They only honored the quote after telling them that I only had the amount they quoted me. The service professional I believe named Nick was kind and apologized multiple times however the service professional that was checking me out was extremely annoyed and acted like I had no right to be upset and then acted as though she’d done me a favor by lowering the price to $332. The whole thing was just not a good experience and though I am greatful they only charged me the $245, I do not feel like it was a favor or courtesy but that the price quoted to me should have been what I paid in the first place. I have had service done at this location a few other times because I was unable to get in to Honda of Fishers where I normally have my services done and EVERY SINGLE TIME I have a service done at this location they screw us over one way or another.
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