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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1730 reviews 65%
4 star 582 reviews 22%
3 star 87 reviews 3%
2 star 104 reviews 4%
1 star 153 reviews 6%
Review Us
Rachel E.
4 out of 5
12/29/2023
I do miss having the printout of all the checked items from our service - for example - the individual items, tire pressure/tread - fluid levels etc. I think the new text message system is efficient - just am unable to go back and clearly “see” the recommendations of other services we might need soon
Troy C.
5 out of 5
12/29/2023
I appreciate good service!
Christina H.
5 out of 5
12/28/2023
Jake is a very nice guy. Always willing to help when needed.
Richard S.
5 out of 5
12/28/2023
Excellent service!
John P.
4 out of 5
12/27/2023
Will do! Thank you.
Christian P.
5 out of 5
12/24/2023
Trey went above and beyond to help with my van. He was responsive and explained everything to me. Thank you
Jeffrey B.
5 out of 5
12/23/2023
OK
Jacqueline E.
4 out of 5
12/23/2023
The team went above to fix my broke hood latch. I was driving from Michigan to Nashville and the team save my day!!! It was a little fix but the made sure I got on the road quickly and safely! My FJ and I think you all. Merry Christmas
Gary C.
5 out of 5
12/22/2023
Trey was courteous and knowledgeable, explaining the issues with our CVR clearly. He gave me his card for future reference, and I will use it,as we have some major work coming up on the car in the near future.
Fred R.
5 out of 5
12/22/2023
He was great as a service writer. Frrd
Joene D.
4 out of 5
12/22/2023
I liked the videos of my truck being checked under the hood and also under the truck but it would be nice if they had a video of rotating the tires so customers could be sure their tires were actually rotated. Very nice staff.
Sandra C.
5 out of 5
12/21/2023
They did an excellent job. Checking my car out.
Rathe L.
5 out of 5
12/21/2023
I had a wonderful experience! 11/10 for me on the happiness scale. I am for sure coming back to my favorite local Toyota/Honda dealer! Best team in the world!
Amanda L.
4 out of 5
12/20/2023
Good work and fast. I like the text messages and videos. I did have to come back I. The service department after I got the keys because the tire pressure sensor was on. Service department checked my tire pressure and said it was okay and the light will go away after it reset itself. I am concerned it will not reset.
James F.
5 out of 5
12/20/2023
Staff was polite and helpful. I am returning my business to Kokomo.
Tony K.
2 out of 5
12/20/2023
Pricing is high
Felicia M.
2 out of 5
12/20/2023
Nothing got done. but took over 2 hours find out it was a problem having an auto start put on by another’s company that specializes in that.
Howard W.
4 out of 5
12/20/2023
We're very thankful to see the front door lock button restored into service. The inspection was much appreciated since it sorta reassures us of safe travel for the time being. God Bless!
Marcia H.
1 out of 5
12/20/2023
Two hour wait was a little long to be told they had to order part and would have to come back I understand the new computer program. But 2hours?
Patrick G.
5 out of 5
12/20/2023
Good job very professional.

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