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Real Reviews From Verified Customers

Service Center Review Summary

5 star 1730 reviews 65%
4 star 582 reviews 22%
3 star 87 reviews 3%
2 star 104 reviews 4%
1 star 153 reviews 6%
Review Us
Lisa C.
5 out of 5
1/6/2024
Trey was very nice and informative
Laud T.
1 out of 5
1/5/2024
Thought I was approving actual repair but was told quote was for diagnostics only and diagnostic will not be deducted from actual work done. I’m not happy paying this much just for diagnostics and will need to talk to a manager.
Eric T.
5 out of 5
1/5/2024
Perfection
J Chad.
5 out of 5
1/5/2024
Great service writers. Everything was well communicated.
Marcia G.
5 out of 5
1/4/2024
Every thing went well.
Linda J.
5 out of 5
1/4/2024
Very professional and courteous team
Jay P.
5 out of 5
1/4/2024
Couldn’t ask for any better treatment. Did Great !
Janice W.
5 out of 5
1/4/2024
Everything was great!
Bruce T.
5 out of 5
1/4/2024
I really appreciated the text messages before you spent money, and keeping us informed and being available for questions!
Barbara G.
5 out of 5
1/4/2024
They did everything to accommodate me
Leah C.
5 out of 5
1/3/2024
Kokomo Honda always does a great job!
Terra N.
1 out of 5
12/31/2023
After my service, I noticed a few nicks in the dash - ones that could happen when dash pieces are removed. I know an exterior walk around is done before service work is performed- maybe an interior scan would be helpful too.
Richard O.
1 out of 5
12/31/2023
I understand you were busy but I never got to speak to my service tech? I finally had 5o call Josh the service manager. I ripped off the vehicle the night before? It was over 4 hours and waiting on hold?
Amanda M.
1 out of 5
12/30/2023
Extremely long wait time; Little to no communication about my delay in service; Lack of explanation about my needed repair Unfortunately this is an ongoing issue with extremely long wait times. I arrived 10 minutes early to my appointment and was told the technician would be back from lunch at 1:10 pm. My appointment was at 1. No one called me to let me know the start time was going to be delayed. My service was a one hour diagnostic for an oil leak. My total wait was over 3 hours. All I hear is “I am sorry for your wait” every single time I have service. My time is just as valuable as yours, but yet I’m not treated as such. I have bought all my new cars and had all my service done at Honda for a long time. I’m at a point where I’m ready to find a new car just so I don’t have to deal with this dealership and service center. The service has been doing downhill for a while now. So disappointing! I really like driving a CRV but I’m tired of the lack of attention to detail and the lack of descent customer service with my service at the dealership
Keith L.
4 out of 5
12/30/2023
Very helpful and informative staff. I liked the video from the techician expkaining things during his vehicle check.
Thomas G.
5 out of 5
12/30/2023
Excellent service!
Dalton L.
5 out of 5
12/30/2023
No complaints
Diane W.
4 out of 5
12/30/2023
I felt bad b/c my appt was scheduled in July/Aug when I purchased my vehicle , with your new computer system I wasn’t on the schedule but they went ahead and got me in especially with them being overbooked swamped Even though I know how stressful today was for them, they handled this well, they were polite , friendly. I hope you realize just how lucky you are to have employees like these guys were especially in todays world where dealing with the public can be challenging. Please give your crew a nice raise, bonus , they deserve it.
Max W.
1 out of 5
12/30/2023
Tried to sell me stuff I didn’t need. Lied to me about not being able to cut key because, he said, it might damage the key machine. Then charged me $10 plus dollars more than I was quoted. Never be back!!
Jessica S.
5 out of 5
12/29/2023
Outstanding service & guidance through the process.

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