Frank Leta Buick GMC Auto Repair Service

Good service and friendly service and good quality service..thank you for your support ????

As you are aware, I just recently brought my vehicle in for service (Wednesday). Upon getting into my whomever worked on my car lot only left mud and oil in it, the scratched the foot paneling and ripped my floor mat around the area that attaches to the floor. I was also told that my auto-stop feature was fixed as well and to for some reason ithat feature still doesn’t work like it did upon purchasing the vehicle. Because of the time of day I didn’t have a moment to return back to the dealership. Therefore I called and left a general message on the service line during business hours which was around 3:45pm. With no return call from anyone by mid morning yesterday, I placed another and specifically asked to speak with Tobias. I was told that he was with a customer so I left my name and number as well as why I was calling. To this moment I have yet to hear back from him or anyone from the service department regarding my calls. Being that we have recently moved to the area I find it to be very frustrating that a new customer or any customer for that matter would have their vehicle treated this way as well as have anyone not return a call. I get it, we are just another vehicle that comes in for service. However we are GM owners and always looking to support our local dealers when we can. With the professionalism I have been shown over the last couple days it would be hard for me to step back into your dealership for anything related to my vehicles. I just want to know is it too much to be a professional and return a customer call or treat a customers vehicle like you would treat the owners vehicle? I can be reached at ****-****-xxxx Thank you very much . Lamont Frazier

Tobias was professional and a gentleman when working with me today. Excellent personality and friendly. Refreshing to watch this young man show respect for this grandmother.

Terra and the whole service department are so amazing! They are extremely helpful and make the experience as easy as possible.

Love the Frank Leta Buick!

Good work

Thank you

Thank you!

If you are referring to the young man that checked me out when service was completed, he was great! Pulled my car up to the door for me and was very respectful to me!

Sidney gave me an appraisal today on my truck she was very helpful. Terra done a great job on getting my truck checked out and serviced. Great Service Thanks Ronnie S

Terra is awesome...

N

Great service as always !

I was quoted one price but ended up be charged twice as much. Bought a maintenance contract from you for $4,000 plus and it is worthless.

He is always amazing, smart, and very personable. He needs a raise

Tobias was great to work with. The work was completed in a timely manner.

I was very satisfied with the work done on my car. Tobias was very friendly and kept me informed. I appreciate that.

Excellent

Excellent service and very friendly

Welcome