We were so pleased to be able to talk to a PERSON and be able to get a same day appointment for a safety inspection. Not only that, our appointment started on time, so I was not waiting around all day for my service. Thank you!
Great service!! Thanks Terra!! Appreciate you!
Amanda is a great addition to the service department!!
Amanda and Steve are the absolute best. Noone can beat them.
I have been a customer for at least a decade. With this most recent visit, I am unsure if I will continue my loyalty. I was charged approximately $155 for the "diagnostics" for my check engine light only to be quoted an astromical amount to fix a solenoid. As if the almost $800 quote wasn't enough, when I was handed my invoice with diagnostics charge on there, I was shocked. Nothing was ever said about an additional charge for the diagnostic, but it was insuated that it was part of the standard multi-point inspection. When I inquired about the diagnostics charge, I received no explanation or even an apology for the miscommunication (except for the very nice lady at the checkout window). I remain very disappointed in the hidden fees and the way this was presented and handled.
It seems expensive for an oil change but the service was good. Only issue the mechanic said I needed filters changed and I said they were changed at last oil change. He had not checked my my past service record before telling me what I needed
Everything good except when finished, wipe down the grill. It had smudge all over the chrome. That is the only, just attention to detail. The other thing, I didn’t notice until I was home and looked at the bill, although I do have the two year service, is there is a charge for 8 qts of oil as part of the LOF, and then there is another charge for 7 qts oil. If I was paying, I would have had serious issues.
I have to admit at least it was a lot quicker getting truck serviced compared to last time I was in to get oil changed. Last time I sit for approx. ,an hour and a half.
Went to have a license plate bracket installed. I confirmed they had the bracket I needed a few days before I went. Instead of installing the bracket, they inexplicably screwed the plate directly into my bumper. When I went back inside to have them fix it, I found out they didn’t even have the right bracket. So I spent $200 to get two holes in my bumper and I still have to go back another day to get my bracket. I’m just hoping the bracket covers the unnecessary holes they put in my bumper. Not a great experience at all.
You set up picking up my car at 8:30am.
You then texted me at 9:30am telling me I missed the appointment.
Then I was put into que when I called 4 times, each time I was in the #1 que spot I got a message saying "we're sorry we missed your call"
The whole experience was far from satisfying.
I. Just hope the car is back to brand new functional as it's almost a brand new car.
Everyone is nice and friendly. I so appreciate my sales person who sold me the car who always checks on me. Steven Galemore is wonderful
My air conditioning has a sound when it turns on that wasn’t there before I brought my car in. Unsure what the mechanic did when pulling out the air filter but it is now not working as it was before I brought it in. I am not happy
I was told before I drove down I had free oil change for two years with a different contract this place bought them out now I came down thinking I was told that my car was still good for free oil changes I got down they said I was covered after I got done I was beginning to leave they came out and told me I wasn’t covered so I had to pay because it wasn’t covered by them I have bought a lot of cars there but not no more I won’t go in that place anymore Iam going to st Lois and try to trade if off just wanted to let you know
I was not told before my service that I’d have to pay the $155.99 for the inspection. I was told the wheel alignment would cost $139. So I was surprised when I was charged $330.71. You also tried to upsell me for another $200 for something else. I declined it. I feel like I was deceived intentionally. This is NOT a good way to treat a customer if you want return business.
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