Baxter Toyota of La Vista Auto Repair Service

I was completely satisfied today! Nick has always been kind, courteous and pay with answering all of my questions and concerns. I can alway count on exceptional customer service from Nick and the team.

Technician said the truck wasn’t showing that the tailgate was open when closed. But it did and it always does.

Very Satisfied

I appreciate the full inspection of the car to check all the safety items like brakes and lights.

Helpful, listened to concerns and communicated well on progress and resolutions

He was very courteous and helpful. This was our first experience with Baxter service. Good!!!!

Very good service. Thanks

The multipoint inspection took 90 minutes. If I wanted to have an extra item replaced there was no time to have it done. I don’t think I will come back.

Nick always tried to meet our expectations and answer our questions. He was very kind and followed up on every unexpected issue that came up with our car. Our problem was not with Nick. We were disappointed in the fact that our oil pan seal did not last more than two and one half years, since it had been serviced there and that we had to have that job done again. Two other minor things were overlooked by the technicians: *the oil dipstick was not inserted completely and was left sticking up about 3 inches. My husband then checked the oil level. It was good, so he replaced the dipstick all the way in the way it is supposed to be. *the cover for the cabin filter was left on the floor of the front passenger side of the car. My husband had to put it back in place after referencing the owner’s manual. This is not the thorough type of service that we have been accustomed to at Baxter Toyota LaVista. Thank you for requesting our feedback about the service. Martin & Sharon Cleveland

Not a problem.

in and out even with a recall

Fast service, professional, friendly!

He did an excellent job.

Your staff was very professional and courteous

Y'all did a fine job.

Everything went really well as usual

Nick was great to deal with. Apologized for service taking longer than expected.

He was awesome

Great job! In and out in 30 mins! Thanks everyone!

When I went to schedule my oil change, the online process was super easy. In fact, the system had all my information and my car’s information tied to my phone number. The check in process was smooth and I was kept informed over text of the status of my vehicle. I purchased this used car from Baxter at 65,000 miles and this was my first time getting an oil change at the dealership. I was surprised when I got the service report laying out all of these 70,000 mile services that needed to happen. I pulled the car fax I got at the time of purchase and compared what was on the service list with what the car fax said was done at the time I purchased this car. A good portion of these services had already been completed before it got put on the lot as part of Baxter’s certified pre-owned inspection. It got ironed out fine in the end, and the rep apologized for the mixup. He agreed that those services were unnecessary for my vehicle based on its history and was very apologetic. However, it was super frustrating to be sent an estimate for almost $1000 worth of work when in reality it really only needed the oil change and tire rotation. I’m not sure if the history of my car was ever checked before they sent me the service list or if there was a miss in communication, but it made me lose a bit of confidence in Baxter.