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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3352 reviews 64%
4 star 1161 reviews 22%
3 star 158 reviews 3%
2 star 270 reviews 5%
1 star 301 reviews 6%
Review Us
Steven S.
4 out of 5
8/30/2025
I was satisfied. However when I came to pick up my suv there were 6 service reps doing various things and not one of them greeted me or even made eye contact with me. There was one sales rep eating an apple and he switched counters so he could finish his apple. I stood there for 3 to 4 minutes before anyone helped me. I always get great service at Baxter but picking up my suv today was a disappointment.
Joseph S.
5 out of 5
8/30/2025
Great Toyota Care support. Baxter waiting area and coffee are superb. Thank you!!!!
Brian F.
5 out of 5
8/30/2025
Davis was very friendly and helpful
Richard H.
2 out of 5
8/30/2025
To change oil and rotate tires took nearly two hours. This is the third time I have had to wait 2 hrs for the service to be completed. Additionally, each time I come other services totaling over $2000 was recommended. I will no longer bring my Tundra for service at Baxter. I have owned and driven Toyotas for 50 yrs and your service department’s customer service has been anything but stellar.
Larry G.
3 out of 5
8/30/2025
Took longer than service person said. Also, I had called an hour before my appointment to say I would need a ride home. I was told to just let them know when I arrived that I needed one. Did not get a ride. Was told no vehicle was as available. So I had to sit longer than I was hoping.
Lucas S.
5 out of 5
8/30/2025
Nate and the people at Baxter Toyota La Vista always take really great care of me and my vehicle.
Adam C.
1 out of 5
8/30/2025
Overall it was great. But they did have me sign the agreement for the oil change; and it showed it would be $95. Then at the end when it was done, they added on another $11 for "shop supplies". Just feels sneaky. Why show me the price beforehand when I ask?
Megan A.
2 out of 5
8/29/2025
I don't know when they stopped doing a car wash with the service but I was kind of bummed to not pick up a clean car. Not a huge deal I just think that was a nice little extra.
Marc S.
5 out of 5
8/29/2025
The team at Baxter Toyota has been great to work with!!
Denise L.
5 out of 5
8/29/2025
Ethan is always very attentive & able to address all questions in a busy work environment!
Larry K.
3 out of 5
8/29/2025
Larry K
TROY K.
4 out of 5
8/29/2025
It was an expensive repair but the communication regarding the repair was good. I was also treated kindly.
Beth M.
3 out of 5
8/29/2025
Probably won’t be back due to high costs.
Nancy S.
4 out of 5
8/29/2025
Ethan was friendly and professional in greeting me and writing up the maintenance order. We reviewed the repair history for my vehicle and selected the appropriate repairs.
Eh B.
5 out of 5
8/29/2025
Good
Travis F.
4 out of 5
8/29/2025
The turnaround time for my oil change ended up being much longer than I was originally told, however, I was offered a significant discount in exchange, which was of course very welcome. My intention is not to highlight that the oil change took longer than expected, but rather Nicks willingness to resolve the issue without me even needing to ask. Excellent customer service.
Donald R.
5 out of 5
8/28/2025
Great job
John M.
4 out of 5
8/28/2025
Victor was very personable but was wanting to charge me for my service which fell within the time frame of the 2 year Toyota care having our first oil change at 5100 miles and the second a year later with 9200 miles falling far short of the 10k and 20k mileage for the plan as per my conversation with Nicole the day before And also the technician suggested a wheel alignment because of time or mileage and I would find that unnecessary with having less than 10k miles unless I was hitting a lot of curbs and potholes. Also I was wondering why Toyota says oil change at 10k and 20k but the sticker put in my car today says I need one in 5k miles now or 6 months These concerns I will also be addressing with Toyota in my next survey
Rudolph P.
4 out of 5
8/28/2025
Excellent Service Sir
Rick S.
5 out of 5
8/28/2025
Thanks for the update Victor

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