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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3324 reviews 64%
4 star 1145 reviews 22%
3 star 152 reviews 3%
2 star 267 reviews 5%
1 star 301 reviews 6%
Review Us
Ruben E.
5 out of 5
2/24/2026
Thank you very much for the service and attention from the service team and to Mr. Dawson for his prompt response to the request. Thank you.
DENICE M.
1 out of 5
2/24/2026
Work not completed in estimated time. Also unable to contact me thru phone call but able to text- same number.
Rodney G.
1 out of 5
2/24/2026
When you need to put a patch on a tire twice because it did not hold the first time worries me. Everyone makes mistakes and I was very happy the mechanic fixed the problem properly but a tire patch to fail worries me how it is installed the first place. There should have been a plug and a patch for the repair.
Richard B.
5 out of 5
2/24/2026
Nice kid
Dipendra B.
5 out of 5
2/23/2026
Thank you
Jacob H.
4 out of 5
2/22/2026
It was great--even fun--to see the videos of technicians professionalism covering the parts inspected and their assessment. The process was streamlined and was more quickly accomplished than I expected
JIM R.
5 out of 5
2/22/2026
Daniel was very pleasant, very attentive to my complaints with the car and answered all my questions. He’s a great asset and I trust you are taking good care of him.
Alexander W.
5 out of 5
2/22/2026
I liked working with Danny. He was pleasant and easy to work with.
RYAN D.
5 out of 5
2/22/2026
Car was finished ahead of schedule.
Alanna M.
5 out of 5
2/22/2026
Baxter service department is always fast and professional. Always nice and smiling. The waiting area is always clean.
Rickey J.
5 out of 5
2/22/2026
Staff was very helpful from sales to service.
Kelly C.
1 out of 5
2/21/2026
Cabin filter cover was not replaced and left sitting on my center console at the completion of my service appointment. I placed it back in its proper position in the glove box myself before leaving the dealership. No call needed. Just giving honest feedback….
Jacob A.
2 out of 5
2/21/2026
I was sold an inspection service, for $111. I told them what to inspect for. I pointed out what was already wrong with the vehicle. The “mechanic” did an “inspection” taking a picture of the tire that I already pointed out(thats fine). But the “mechanic” didn’t inspect the area I asked him to hence: My steering wheel still wobbling AFTER I got an alignment done. To charge someone that much($111) and complete just miss the whole point of the inspection; that’s laziness and poor craftsmanship. Toyota stands for so much more than this lack of care. Disgrace to the brand.
Tim S.
5 out of 5
2/21/2026
Victor was great and was very helpful
David F.
4 out of 5
2/21/2026
Ethan was very helpful! He told me what was very necessary on what needed to get done with my vehicle and told me what could wait till next time.
Jay M.
5 out of 5
2/20/2026
Great service!
Mina J.
5 out of 5
2/20/2026
Ethan Feist the service advisor was very professional and did an amazing job
Candace G.
5 out of 5
2/20/2026
Thank you Ethan!!
Chris B.
2 out of 5
2/20/2026
A small water bottle was left in my truck. Normally I wouldn't care about it but it was half drunk out of. I'm sure it was a mistake so no harm no foul.
Sisters Of.
4 out of 5
2/20/2026
Nate is a pleasure to work with. He continues to follow up on any vehicle issues. He pleasantly communicates on a timely way. I trust that Nate will take care of my car to keep me safe on the road. Thank you Nate. PS. Nate works well with Wheels & together they keep my 2014 car in the best condition possible .

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