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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3352 reviews 64%
4 star 1162 reviews 22%
3 star 158 reviews 3%
2 star 270 reviews 5%
1 star 301 reviews 6%
Review Us
Arlene W.
3 out of 5
3/6/2026
I was very impressed that the technician troubleshooted the issue and was able to fix the problem easily. This resulted in no expense to me.
Paul R.
5 out of 5
3/6/2026
Had a great experience from beginning to end. I really appreciated the frequency of the work updates and the quickness of the service. Other customers were waiting for their vehicles and were all given the same quality of service I received as far as I could tell. Great job Baxter and Nate!
Jane F.
5 out of 5
3/5/2026
Ethan is always wonderful and very helpful to me. I appreciate all the work he has done for me.
Charles D.
2 out of 5
3/4/2026
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Thomas V.
5 out of 5
3/4/2026
Nate is a great service manager and took care of my needs.
Alan N.
4 out of 5
3/4/2026
Ethan was great. He even researched a question we had about a possible adjustment for our fuel readings. He was able to find a bulletin on this issue and you all were able to fit the procedure in on our service appointment today. Plus, we greatly appreciated the loaner car.
LINDA D.
1 out of 5
3/4/2026
Almost everything was very good, however, I noticed on the “mark off “ sheet that “tire rotation” wasn’t checked. I understood that it would be done. Thank you for looking into this.
Richard B.
5 out of 5
3/3/2026
Solid service.
Robert H.
5 out of 5
3/3/2026
Ethan has GREAT customer skills.
Keith R.
4 out of 5
3/3/2026
Ethan was very accommodating with applying a service special for my visit.
Dana K.
4 out of 5
3/3/2026
Thank you. See y'all when the next oil change is due.
Douglas G.
4 out of 5
3/1/2026
Jonathon Booker was the best service representative we’ve had at your place since purchasing our Toyota at your business.. He took the time to explain my warranty to me. He was very courteous and professional. If I own my own company, he’d be the first person I would hire from your business. He had t knowledge, customer service skills ,and had a great skill and ability to communicate. He has such a positive attitude and energy that makes me want to buy a second car from you. He was totally awesome and please relay our message. Thank you for such a great employee and I would recommend a raise for him.
Mark Z.
2 out of 5
3/1/2026
Prices continue to remain extremely high. Not necessarily fair/reasonable but inflated for unknown reasons to the outside industry customer. When labor costs are at least double the parts cost. It's hard to swallow.
Scott C.
5 out of 5
3/1/2026
Daniel Price did a great job of keeping me informed and updated on the progress related to the repair of my vehicle.
Ella P.
1 out of 5
2/28/2026
I feel that my concerns regarding my car problems were not fully addressed and when I received my car back the problems were still present
Leonard B.
5 out of 5
2/28/2026
Thank you for your friendly service
William M.
5 out of 5
2/28/2026
I am very impressed with the service and facilities at Baxter Toyota. We will continue to bring our vehicles here for service, and Baxter will be our first visit when it’s time to trade them in!
Lindsay P.
5 out of 5
2/28/2026
Nate is awesome, anytime I’ve been in there, he is so accommodating and willing to go the extra mile for a customer. I will come back because if his customer service.
Huey O.
4 out of 5
2/28/2026
Nate was great. Extremely professional and helped diagnose and suggest a good maintenance strategy for my RAV 4.
Trang L.
1 out of 5
2/28/2026
Came in for a basic oil change and tire rotation. But when I left I noticed one of my wheels was at 5psi, Thought it was flat but filled up and held air so don’t know what the deal is with that? Also noticed the car shaking and was especially noticeable when on the highway. Feels like the wheels unbalanced. Prior to coming in the car had none of these issues. Had a trip right after this service and was very unsatisfied would never return to this location again!

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