Guy told me after waiting for 3 hours and 15 minutes, we don’t have 300 engineers back there to fix your car.
Since my vehicle was set to be there for 2-3 weeks, Bryce helped get me a loaner vehicle that fit my lifestyle. It only ended up taking a little over a week to complete my vehicle.i am satisfied with my service.
Josh is great!! Very professional.
Andrew and Thomas took great care of me and the 4Runner to get the issue resolved. Good communication and follow through.
Very friendly and very communicative during my whole service
Very pleased with everyone involved when I purchased my 2024 Carolla Cross! Well done Jacob, McKenna, and Asher!
To my surprise I received an inspection report that had everything checked green. I have a 2006, so I expected something to be wrong and to receive at least one recommendation to plan for. In fact, I told the representative that I thought my headlight flickered last night and was surprised there was no mention of it. We walked to the car and turned on my lights and sure enough two of them were not working. SMH! So, I left to get my son to fix it. I guess there is no loyalty to a customer who had been coming for service 19 years. I had planned on purchasing a new Highlander soon but maybe not now!
Michael was vary polite & went over everything that was completed on my car. Had the diagnostic s checked as I thought there was a cylindrical that was not firing. Great service at your dealship.
Michael was phenomenal! Great customer service and was very kind!
Just want to create a record here that the drain plug was not tightened down after the oil change, so the techs had to put more oil in and seal the drain plug when they found it leaking. Not upset, just making a record in case there are problems with the vehicle in the future I can attribute the damage to. Thanks.
I am satisfied with the vehicle inspection today and would like to have Evan again next appointment.
Personnel were courteous, knowledgeable, and good communicators.
My only frustration was with the automated message system which sent me to music. I had to make several attempts to return a call.
I came in because my Highlander had a safety notification on the display. When I clicked the button to see what the notification was, I got a blank screen. So I brought it in to get the recall work done on it, thinking that was what was causing the notification. I specifically mentioned the notification and asked that they make sure the notification cleared out when they were done because my online troubleshooting of the issue found several people who said that the motivation wasn’t cleared and they had to take the car back to the dealership.While my car was being worked on, I got a text notifying me of 2 things that needed to be done. I was driving at the time so I called the service department. A female answered and looked for my service advisor, but said she couldn’t locate him. I told her to go ahead and have the work done that was in my notice. She said she would let my advisor know and he would probably call me back. I never got a call back, and when I picked up the car they said there was no charge cause it was warranty work. I asked about the air filter and tire rotate and balance that I asked to be done. They explained the rotate and balance was actually that I needed new tires and they didn’t rotate cause the tread was bad. Had I known that was the issue, I would have let them know to replace the tires, but nobody said I needed new tires till I went to pick it up. So I left again and they put the new tires on. I got back about 5:30 today and the safety notification was still on the screen! I specifically mentioned this to my service advisor when I got there and he assured me that it would be cleared. But then I was told it was a computer issue and I would have to bring it back some other time to get that taken care of. So I went to the dealership 3 separate times today, and didn’t even get the main issue taken care of that I specifically asked for. It’s beyond frustrating that I have to take time off work again to take it back. The communication today from the service people was terrible. I know people are busy, but people have better things to do than go back and forth to the dealership unnecessarily.
He was very polite and very knowledgeable about the car. Thanks for the great service.
Very professional service
I used to go to Jay Wolfe. Legends Toyota service was far superior and a much better waiting experience. Bryce did an excellent job. You have a new customer!
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