Please have the service manager call me.
Isiah was very friendly and patient with me in my questions. Very professional demeanor. Isiah represented himself and Toyota as qualified and capable service providers.
Very specifically asked for the service writer to put a big highlighted note NOT to fill the washer fluid because Legends Toyota has failed at that several times in the past. It was filled anyway and only a simple "Sorry about that" was offered. Tired of laziness there.
It took quite a while to get checked in. after that my experience was wonderful. but it does appear that there's room for improvement on the check-in process.
Been taking all my vehicles here for over a decade and I always respond to these surveys completely satisfied.
The service advisor was great. I like getting the reports electronically and this time that didn’t happen (no big deal). But we just cleaned the vehicle very well to sell it and was shocked to see how dirty the drivers floor mat was (took photos). The advisor had it cleaned quickly but this was the first time I ever remember not having plastic or paper down on the mats.
All in all, you are the best—-this time fell short of the high standard you set. Still huge fans and grateful!
Bryce was great! Kept me in the loop of what was going on.
It took almost 4 hours for my oil change. I had an appointment scheduled. This is not great service. There isnt much you can do about this service, but moving forward
Michael has done a great job with staying in contact, explaining the issues.
Michael was professional and courteous! Highly recommended!
The person who checked me in was very helpful. However, shortly after leaving, my check engine light came on. When I checked under the hood, I found that the technician left the air intake PCV tube completely detached. I have reattached it, but the check engine light is still on.
Checking in was quick and Kyle was nice and friendly.
The estimate and the final bill did not match. Shop fee was higher on the final bill. I don’t understand why they don’t match.
Also the service tech barely spoke to me. Usually the service techs are very friendly.
Normally i get a sheet with the multi- point inspection and I did not get that this time.
Steven did a great job of greeting me and getting me in quickly. He also set expectations on wait time since you were busy.I work at the KC region, Toyota office and selected Legends because of the simplicity of online mobile scheduling, and your nice facility.
Good like always. Just an appointment was taking 1.5 hours for rotation ( app was scheduled).
He went over my car’s history, found what needed done, reminded me to change my wipers, which were on sale & got the maintenance done within the 2.5 hours he estimated as time. Great job to the mechanic!
I had a sensor go out on my Sequoia and the Toyota team was absolutely amazing. Quick to get me and and quick to fix the problem. I have to give a shout out to Andrew Kroll for helping organize my appointment and making sure the parts i needed were available. 10/10!
Glad to give great feedback Andrew McClain was excellent. He delivered great patience, in explaining what was wrong with my car. Also, knowledgeable with service provided and I appreciate the great service that I received I will recommend a lot more people to him. Thank You for the awesome experience.
I'll pay for diagnostic but they didn't tell me what's wrong with my baby but still had the same problem ok
Quoted 1 1/2 hours for wait time, was 2 1/2 hours and I had to go ask for an update. I understand time may be off but providing an update to waiting customers would be better service.
Thanks for great service!
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