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Real Reviews From Verified Customers

Service Center Review Summary

5 star 3052 reviews 60%
4 star 1061 reviews 21%
3 star 142 reviews 3%
2 star 419 reviews 8%
1 star 437 reviews 9%
Review Us
Joyce E.
5 out of 5
5/15/2026
Michael did a great job explaining everything and making sure I was taken care of. Thank you!
Timothy F.
5 out of 5
5/15/2026
The service was quick and efficient.
DARYL K.
5 out of 5
5/15/2026
Great job. Very happy with the service team.
Cari S.
5 out of 5
5/15/2026
Excellent customer service! Very kind and professional!
Joanna W.
5 out of 5
5/14/2026
I appreciate the shuttle service with Anthony & Julian. I am grateful for the tips I received on operating my vehicle from Michael and Emily. Thank you for the alignment.
Gary K.
5 out of 5
5/14/2026
Excellant service. You have it running smooth. I will continue to come back for service to my car.
Ann K.
5 out of 5
5/14/2026
Great communication. Timely fix. Thank you Bryce.
Gail J.
5 out of 5
5/14/2026
Andrew Mcclain has always been very helpful , kind , and explains things clearly when i ask questions. So thanks to him and everyone for their help So Appreciated !
Nathan N.
5 out of 5
5/14/2026
Quick, efficient service. Kept me informed and up to date. Thank you!
Sherry L.
5 out of 5
5/14/2026
Michael took care of my car while making sure I completely understood what needed to be done during this visit and my next visit. He made me comfortable with the process. Thank you, Michael.
Anthony A.
5 out of 5
5/14/2026
Michael was an amazing service advisor!
Rebecca H.
4 out of 5
5/13/2026
Michael helped me to get additional repairs done on my daughter's car in addition to the airbag recall. His communication was excellent. The only thing that didn't go well was the shop not having the parts for the recall work although I made the appointment a month in advance. I do not fault Michael for this, but there was a failure somewhere. As a result, I can't pick up the car until my daughter can as she lives in Raytown and her work schedule has made it difficult. The day of the appointment would have been ideal. Otherwise, the service was good.
Theodore L.
5 out of 5
5/13/2026
Michael is the best up there always gets the job done.
Betty P.
5 out of 5
5/13/2026
Excellent representative. Personable, professional and very informative. Will highly recommend working with isaiah and Legends Toyota service. Thank you Isaiah!
Jeffrey M.
5 out of 5
5/12/2026
My service representative was awesome
Mark R.
2 out of 5
5/12/2026
Everyone great as usual, 20k service. Wanted to have enhanced engine noise shut off, but extra fee.
Duncan S.
5 out of 5
5/11/2026
Andrew was great!
Amy S.
2 out of 5
5/10/2026
The person who checked me in could not be found when I was ready to check out. The person who helped me was great. However, I never received anything telling me how my car checked out (multi-point inspection). I also am frustrated because on my way home I realized that they did not reset the “maintenance required” button. I love brining my car to this location but it is not close to my house. Now I have to figure out when/how to come back to get this fixed.
Michelle B.
1 out of 5
5/10/2026
Found rep to be rude and placed himself before customer. WiFi was done and he couldn’t provide receipt/ inspection report. When I requested that information be emailed to me once WiFi working he told me he couldn’t do that do to the number of customers he sees a day but I could call Monday and request. Don’t understand what his numbers of customers he checks in a day has to do with my request. I was the customer he could’ve taken down my information and had it done on Monday but now I have to call on Monday. To be honest the service has been going down hill over the last 2 years. I drive in from Olathe because the service used to be outstanding and I am rethinking where we will service our 3 Toyotas.
Jeffrey N.
2 out of 5
5/10/2026
Work incomplete

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