Working with legends was a very frustrating process. When trying to purchase a vehicle we had to call repeatedly to try to get any information. The dealership was not proactive in communication at all. With each step of the process we had to call to try to move things along since we were purchasing from out of state and unable to be in person at the dealership. When we finally got paperwork worked out I never heard back after sending the wire transfer. I had to call again to confirm payment was received and the vehicle would be delivered. Besides lacking communication at every step of the process, when the car was delivered the driver asked twice to come inside my home to use the restroom and wait for his ride which felt very uncomfortable as a woman purchasing a car. Overall i would never work with this dealership again or recommend it to anyone as it was a very difficult, frustrating process.
Kyle provided excellent service.
Not performed complimentary inspection nor did tell me when my vehicle was done. It probably sat outside for 30 mins before I had to ask someone if it was done. I was with my 2 year and it was past the 2 hour window I was told it would take to get the work done. Not the kind of service I was expecting from Toyota
I love always knowing that I’ll get the best honest and attentive care at Legends Toyota. Thank you for being AMAZING!
Bryce is awesome to work with!
Great to talk to and very helpful!
They were professional and courteous. They finish the job in a very reasonable amount of time.
Kyle was very knowledgeable of the service requirements and how long they would take.
My car’s problem was fully resolved at less than the original quote. Shuttle arrangements and experience were great.
I was very happy with the service I received from Kyle Montgomery. He was friendly, knowledgeable, and took great care of everything
I wished that you guys offered a free car wash with your service
Steven was wonderful and very kind!
As I previously attempted to submit, Steven was very respectful and responsive to my many, many questions about my "aged camry." He did a great job of explaining needed services and I would request him again as my service associate.
Very friendly staff. Maintenance was done in a timely manner.
When I checked in, Isaiah told me my tires were out of alignment. I told him my tires were two weeks old. He showed me what was supposed to be the tire tracking from the floor. He asked me if I bought them from you. I said no. Then I noticed the tracking was for a 2017-18 Hyundai Santa Fe. He said the video picked up the wrong license plate #. I asked him for one for my car to take to the tire place I bought them from. He said he would do that at the end. He cussed during my check in, even using the f-bomb. No need to. At the end he said my alignment was fine. When he drove my car out for me to leave, he didn’t offer to give me the printout of what was done on the car. I asked him for one. It took a while because I have a maintenance warranty I pay for and he had to enter that info. I just felt like he didn’t want to do his job correctly and tried to up-sell me for a break line flush, which I have never done on any car I’ve owned. It wasn’t an adequate experience. I didn’t feel well-taken-care-of at all.
Bryce was friendly & very helpful in explaining questions I had
in regard to work that was addressed with the
diagnostic recommendations. I appreciated his patience & thorough explanation.
I told the service advisor what the previous temporary solution was that had an affect on the problem that caused the code to show on the dash. The gas cap was not tightened all the way. My appointment was at 10:30 a.m. but we checked the car in at 10:00. Three hours later I came in and asked if they knew what the problem may be this time. Answer: No. I waited 2 hours. It was a total of over 5 hours later when the car was ready. Ultimate solution: Bad gas cap. Why was that not the first thing that got checked? Why did it take over 5 hours to diagnose a faulty gas cap. Your service tech should be embarrassed and your service adviser should have been more involved in expediting the very simple work that needed done. Additionally, I think it's a crock of **** that a vague code comes up because of a bad gas cap. Unreal!
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