Legends Toyota Auto Repair Service

I sat in the customer waiting area from approximately 4 1/2 to 5 hours with one brief follow up from Evan that things were progressing. Evan never showed again until I went to him about 4:30 and he told me they would not be able to finish the work until Saturday and dangled a loaner key in front of me. I was told my vehicle would be ready on Saturday. On Saturday I received a text from Evan that my vehicle would not be ready on Monday because there were only 2 shop techs working. Everyone around me waiting on Friday was unusually upset about their waits. And they were very long. Their complaints sounded like mine. Today when I went to pick up the car Evan was not present. I asked about the new floor mats I had asked for which were not on the invoice. I was told they would check on it. He eventually returned and told me “no charge.” Have a seat and I’ll come and get you when they are installed. It’ll be “just” a few minutes. 30+ minutes later I tracked him down in another cubicle and he reluctantly left and took me out to the car which was left running for how long? There was a small scratch on the back of the rear trunk lid. By the time the supervisor arrived I was at my final straw and late for a medical meeting. I have cardio rehab tomorrow. Call in the afternoon: ****-****-xxxx if you want to discuss this with me. Rev. H. Sharon ****

Always satisfied with your service. Employees are pleasant and the atmosphere very well appreciated.

Have not had any service yet. Just bought the car from juan late Saturday 10/18.

Bryce did a fantastic job per usual. Extremely professional.????

Well I was told we was getting black rims and didn’t. On our brand new Corolla.

Thank you for your service.

It shouldn’t take 2 hours for a SCHEDULED oil change. You have an amazing facility, fantastic staff. You are the best option available, but there is room for improvement.

I was charged for tire rotation after I told Evan that I had gotten new tires recently and didn’t need a tire rotation.

Andrew was the best I’ve had so far he’s quick into the point

I always get get service from this dealership. I had a blown rear shock on the passenger side. Was wondering if it was going to warrantied. The truck only that 30,000. Miles on it. And I have a platinum warranty.

No survey just accept good job. Just t like everything else terribly expensive.

Appreciate the nice and quick service.

Good job and helpful.

My maintenance mileage was not reset and I’m getting peculiar messages popping up. Evan was great but I think I’m going to have to come back and have you reset some things unless we can do it over the phone

Bryce is the best of the best. I mean, he wakes up in the morning and just pisses excellence. The few people that hate him, is just cause they want to be him. Put angel wings on him cause he’s a godsend.

He is so profesional, kind.

Professional

Andrew was outstanding the same as two others that helped me. Thanks for hiring them.

I have a warranty and I was charged almost 200$

Michael was an amazing advisor! He was patient and answered all of my questions!