You sent the text message to the wrong person. Communication is definitely below standard
I was charged over $113 for a simple oil change and to have my tires rotated. The rep treated me flippantly and barely looked me in the eye. He didn’t greet me when I pulled into the garage and seemed annoyed when I asked him if I should give him my keys. My mood shifted because of this interaction because I was not having the usually good experience. The rep reversed the charge for rotating my tires, but I can’t help but feel like I was overcharged for my oil change. I am thinking about getting my oil changes elsewhere.
Appreciate Evan and the team
All good today. Very professional as usual.????
I scheduled an oil change appointment on 12/31/25 at 9:30am I arrived there at 9:20am I waited 2.5 hours before they finished with my vehicle. Evan said thanks for being patient but I told him at least for me waiting for so long for them to finish my oil change I felt he should waive the charge. So Evan did waive the charges.
Andrew and Josh assisted me with my vehicle and they provided excellent customer service. They were prompt with any questions I had and any information I was needing. Thank you so much Legends Toyota service team!
Andrew was very helpful. Costs and times promised were spot on!
Glad I took Bryce's advice and didn't plan on waiting during the service appointment.
My issue isn't with Evan and I hope this doesn't reflect negatively for him. My issue is with the service techs. Tonight I left after a recall being worked on, and my headlights didn't work. It wasn't completely dark when I left so I didn't realize until I was well over halfway home. It's New Year's Eve and I'm out driving with not working headlights. I call the store and he says when work is done on the hybrid system, if lights are on auto, they need to be reset. Why wouldn't that be done before handing me back my keys? Why not INFORM the customer of that info. That is something so easily that could cause an accident that only would have took two seconds to reset OR tell the customer. Because honestly, who knows things like that?? Also, this is the second time in a row that I've left with things on my display that have never been there. Now, I have to try and figure out how to clear them. Again. These are such small attention to detail things that can so easily avoid upset customers and SAFETY TO DRIVERS
Kyle was very helpful and informative about what my Rav needed and what coverage I still have on both my Toyotas. And he also kept us informed of what was going on and when it would be ready to pick up. Thank you Legends Toyota for having employees like Kyle! Danny M
My service rep took excellent care of me.
Why does it take so long for a simple oil change? I’ve been there four times and it has taken a minimum of 105 mins and a maximum of 150 minutes. And the second time I was there another customer drove off with my car from the check in area and they had to call him to return it.
Great job by everyone from Josh to Andrew to both drivers (Caitlan and didn't get the name of morning driver).
Only fly in the ointment was they didn't get the emergency brake adjusted as requested. I had a rear brake job done. I tested the emergency brake in my driveway, no change. Appreciate getting this done as a courtesy at next visit. Thanks.
Asked that the tires not be rotated. They were. Air pressure of 29 psi in every tire when specs say 35psi. Do not understand how this happens.
I would rate my service with 1 out of 5 stars. I would like to submit an email with all my issues. Please submit your email information to me here:
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