I was very impressed with the professionalism of Kylie and the quick response of your service department. Thank you
Oh my gosh. What is the point of an appointment? Nearly 3 hours to change two tires, one of which was tire warranty. And talk about burying the lede... you waited to the very end to spring it on me that the tires were $400 each. WTF? I can almost get a whole set of tires for that price. That was a supremely frustrating experience. Lame **** tire warranty - so much for that. They find a way to get my money, sell you the warranty. Use the warranty, charge you for $400 to match the tire. What a crock.
Notification that my car was ready by a message on my phone is not acceptable. You have taken the personal service feature right out of your sarvice. Totally not good!!
I did not see where I received an invoice or have the ability to pay my bill. Please send ASAP.
Kyle had a smile on his face when I walked in the door. Everything went smoothly and without any delay. I was made aware of the charge in advance. After they were finished he took the time to review the needed maintenance. Thank you for the excellent customer service
The work on my Tundra recall was ahead of schedule and so far- so good! Well done!
Kyle was very friendly super knowledgeable and was a great guy to talk to he was helpful with the drop off process and he communicated well during the day all around great service thank you Kyle
Emily contacted me the other evening after six asking for a copy of my drivers license that I had given you and copied by Eric‘s wife. Also, she mentioned something about replacing my paper tag with a metal one. I had no knowledge of this. I just remember you saying the vacuum tube was replaced in my car was right there ready to be taken home, which is what I did. I wasn’t going out in the snow to check this. She said it would take up to 60 days to get the title seriously you guys need to check records before you contact me if you don’t know how am I supposed to?
Last friday I brought in my landcruiser for oil change, tire rotation, plug a tire etc... This morning I get out I can hear the leak on the tire. So my guess is the tire rotation and plugging the leak didnt happen but yet I paid for it, now I am wondering if the oil change and others happened also.
Wonderful service representative. He was kind and went above and beyond!
Bryce made recommendations to keep up with the maintenance I should do. Work was done in a timely manner. I also got into a warm car!
Bryce has been great every time I have brought my car in for service. He explains exactly what needs to be done very well. I appreciate that very much.
Isaiah was very helpful and made sure my car would be finished in time for me to make an appointment I had.
but also the team offered to do my tire rotation and oil change as well since I had an appointment for that service upcoming in a few weeks. I always feel like the team is always looking out for my best interests every time I come. That's why I drive farther to come to this dealership versus closer dealerships.
Even though it was bad news, I felt well taken care of. Great service team.
Great experience today. Professional and prompt.
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